Seekerh

ServiceNow

• Configure, enhance, and support Event Management, monitoring, and incident management processes in ServiceNow
• Integrate observability and monitoring tools with ServiceNow, CMDB, and New Relic
• Implement event correlation, deduplication, prioritization, and enrichment rules
• Automate the incident lifecycle based on alerts and events
• Reduce false positives, redundant alerts, and operational noise
• Develop dashboards, reports, and operational metrics, including MTTA and MTTR
• Support the continuous improvement of observability, event management, and incident management processes
• Ensure the quality of integrations, CMDB data, and automation workflows
• Partner with infrastructure, operations, SRE, development, and support teams

ServiceNow Developer – ITOM Focus

• Configure and customize ServiceNow HRSD solutions
• Develop HR journeys and processes, including onboarding, employee transfers, offboarding, and employee support
• Work with Employee Center, Service Catalog, HR Case Management, HR Services, Knowledge Management, and Lifecycle Events
• Develop workflows, approvals, notifications, and automations
• Integrate ServiceNow with enterprise systems, especially SAP, using APIs, REST, SOAP, HTTP, JSON, and MID Server
• Support solution design and requirements gathering
• Provide technical support to teams

ServiceNow HRSD Developer

• Develop and customize the ServiceNow Portal and Employee Center
• Create and enhance widgets, pages, components, forms, and digital journeys
• Work with UI Builder, Service Portal, and UX/UI practices on the platform
• Develop automations, workflows, and flows using Flow Designer
• Configure and develop Business Rules, Client Scripts, Script Includes, and API integrations
• Work with Service Catalog, forms, and process automations
• Implement integrations with external systems via REST and SOAP APIs
• Ensure best practices in development, security, governance, and performance
• Implement, customize, support, and enhance solutions focused on managing risks related to third parties, suppliers, and strategic partners

ServiceNow Developer – Employee Center and UX

• Implement, enhance, and maintain ServiceNow TPRM and BCM solutions
• Gather requirements and translate the needs of Risk, Compliance, Security, Business Continuity, Audit, and Procurement teams into platform-based solutions
• Design and optimize third-party management, risk assessment, due diligence, remediation planning, and vendor monitoring workflows
• Structure BIA, business continuity, contingency, recovery, and crisis management processes
• Configure workflows, automations, approvals, notifications, and reports
• Support governance, compliance, and the continuous improvement of risk and business continuity processes

ServiceNow Developer – TPRM, BCM

Solutions Engineer

• Define and evolve enterprise and solution architectures aligned with business and technology strategy
• Design, plan, and guide the architecture of corporate applications and solutions
• Build and manage innovation and technology modernization roadmaps
• Define architectural standards, frameworks, and best practices for application development
• Support digital transformation initiatives and the evolution of enterprise architecture
• Evaluate technologies, platforms, and components for enterprise adoption
• Provide technical leadership to teams through guidance, mentoring, and architectural decision-making
• Support development teams in defining scalable, resilient, and secure solutions
• Ensure solutions comply with enterprise architecture principles, governance requirements, and technology standards
• Develop strategies for reusing corporate components, services, and APIs
• Act as a facilitator between business and technology teams to define the best solutions

Corporate and Solutions Architect

• Define solution architectures aligned with business needs and the regulatory requirements of the financial sector
• Lead requirements-gathering and functional-design workshops with business and technology stakeholders
• Design and implement solutions for Case Management, Workflows, Compliance, and Risk Management
• Integrate the ServiceNow platform with legacy banking systems and enterprise applications
• Ensure compliance with platform architecture, governance, and security best practices
• Support development teams throughout implementation, testing, and deployment
• Work in complex environments with multiple integrations and stringent regulatory requirements
• Lead architecture, solution design, implementation, and integration initiatives using the ServiceNow FSO platform

Senior ServiceNow FSO Architect

• Define and evolve solution architectures for strategic projects
• Analyze business requirements from the Corporate & Investment Banking (CIB) division and translate them into technology solutions
• Develop and validate technical and functional architectures with local and global teams
• Collaborate with the architecture office in Spain to align technology standards and direction
• Assess security, performance, availability, scalability, and technology continuity
• Ensure secure, resilient implementations aligned with best practices
• Create, manage, and evolve enterprise-level macro architectures
• Identify opportunities for reusable components, services, and APIs
• Define, govern, and promote architectural standards and reusable enterprise components
• Produce technical and strategic architecture documentation
• Support technology teams and business areas in defining solutions
• Evaluate and recommend new technologies, tools, and frameworks

Corporate Solutions Architect

Analyst

• Work within Customer Intelligence, transforming data, Voice of the Customer signals, and business metrics into actionable insights, strategic recommendations, and prioritization decisions
• Develop and advance methodologies for prioritizing CX pain points and opportunities
• Connect customer experience, behavior, operations, and business outcomes
• Measure the impact of implemented initiatives
• Serve as a technical reference for identifying, sizing, prioritizing, and measuring the impact of key experience pain points and opportunities
• Lead scenario analyses, business cases, and impact-versus-effort matrices
• Develop recommendations to support decision-making
• Collaborate with Analytics, Product, Technology, Operations, Business, and leadership teams

Senior CX Insights, Impact & Prioritization Analyst

LLM Engineer

• Develop solutions using Generative AI, automation, and software development
• Create tools for analyzing, documenting, and modernizing legacy applications
• Develop integrations using Python, APIs, and LLMs
• Support reverse engineering initiatives and the generation of technical and functional documentation
• Build accelerators for generating tests, scripts, and development artifacts
• Work closely with architects, COBOL specialists, and business teams
• Ensure the technical quality of deliverables through software engineering best practices

Generative AI Engineer

QA Engineer

• Serve as a QA Lead on challenging projects with high technical complexity for NTT DATA
• Provide technical leadership for software quality
• Define test automation strategies, architectures, and frameworks
• Work with a financial institution
• Mentor team members and promote QA best practices
• Define and monitor quality metrics and KPIs
• Perform root cause analysis (RCA) and drive continuous improvement of QA processes
• Work within Agile methodologies, including Scrum and Kanban
• Work in a hybrid arrangement, with on-site presence twice per week in the Avenida Faria Lima area

QA Lead – Hybrid, 2 Days per Week

• Provide technical leadership to the software development and technology modernization team
• Develop solutions using Generative AI, automation, and software development
• Create tools for analyzing, documenting, and modernizing legacy applications
• Develop integrations using Python, APIs, and LLMs
• Support reverse engineering initiatives and the generation of technical and functional documentation
• Build accelerators for generating tests, scripts, and development artifacts
• Collaborate with architects, COBOL specialists, and business teams
• Ensure the technical quality of deliverables through software engineering best practices