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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring and customizing ServiceNow HRSD solutions, developing HR processes, and integrating with enterprise systems like SAP. Proficient in JavaScript and familiar with Agile methodologies, ensuring effective support and technical solutions for HR functions.
Highest-signal resume keywords
ServiceNow ConfigurationHRSD DevelopmentJavaScript IntegrationAgile MethodologiesServiceNow Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNowHR ProcessesConfigurationCustomizationWorkflowsAPIsRESTSOAPJSONMID Server
Tools & Technologies
SAPEmployee CenterService CatalogHR Case ManagementKnowledge ManagementLifecycle EventsITSMCMDB
Certifications & Qualifications
ServiceNow CertificationsITIL Foundation Certification
Industry Keywords
HRSDEmployee RelationsPrivacy PracticesData ProtectionAgileScrumKanbanSAFe
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSMTPSOAP
About the role
Key responsibilities & impact- Configure and customize ServiceNow HRSD solutions
- Develop HR journeys and processes, including onboarding, employee transfers, offboarding, and employee support
- Work with Employee Center, Service Catalog, HR Case Management, HR Services, Knowledge Management, and Lifecycle Events
- Develop workflows, approvals, notifications, and automations
- Integrate ServiceNow with enterprise systems, especially SAP, using APIs, REST, SOAP, HTTP, JSON, and MID Server
- Support solution design and requirements gathering
- Provide technical support to teams
Requirements
What you’ll need- 4–6 years of experience with ServiceNow
- Hands-on experience with HRSD and HR processes
- Knowledge of configuration, customization, and development on the ServiceNow platform
- Experience with integrations and JavaScript
- Knowledge of web applications, networks, protocols, and email (SMTP/POP3)
- ServiceNow certifications and ITIL Foundation certification are a plus
- Knowledge of Employee Center, Lifecycle Events, and Employee Relations is a plus
- Experience with SAP, App Engine, ITSM, CMDB, and security is a plus
- Experience with Agile methodologies such as Scrum, Kanban, and SAFe is a plus
- Knowledge of privacy and data protection practices applied to HR is a plus
Benefits
Comp & perks- Health Insurance: Coverage for up to two dependents with no monthly premium; copayments apply to exams and consultations
- Dental Insurance: No cost for the employee; dependents covered at a cost of R$3.00 per person per month
- Life and accident insurance fully paid by the company
- Funeral assistance for the employee, direct dependents, and eligible additional dependents
- Transportation or fuel allowance, subject to an in-office/hybrid work arrangement and the need to commute to the office
- Meal or food allowance of R$924.00, with a symbolic payroll deduction of R$1.00
- Private Pension Plan after the probationary period, with employee contributions of 1% to 3% of base salary and a company match
- Assistance for employees with children with disabilities
- Childcare/nanny assistance, in accordance with company policy
- Day Off during the employee’s birthday month and when changing residence
- Short Day: 2-hour early departure on the birthdays of employees’ children up to 12 years old
- 5 business days of marriage leave
- 6 months of maternity leave
- 20 days of paternity leave
- Bereavement leave of 5 business days for immediate family members and 1 business day for extended family members
- Gympass with discounts for employees and dependents, available after 1 month of employment
- EAP – Employee Assistance Program, offering free legal, psychological, financial, and social support to employees and dependents
- NBaby: support throughout pregnancy and until the baby reaches 1 year of age
- Robotics workshops for children and their families
- Partnerships with educational institutions, language schools, retailers, pharmacies, and restaurants
- NAV/DASA for online consultations