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Director of Professional Services, EMEA
Seeq Corporation. Own the EMEA Professional Services strategy, operating model, sales, and P&L .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading Professional Services organizations, with a focus on implementation, solution architecture, and AI engineering in process manufacturing. Proven ability to drive revenue, optimize delivery methodologies, and collaborate cross-functionally to enhance customer success and operational efficiency.
Highest-signal resume keywords
10+ Years In Professional ServicesExpertise In Scoping/SOWs And PricingStrong Cross-Functional LeadershipExperience Leading AI-Enabled SolutionsOperational Rigor With PSA/CRM Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Delivery GovernanceChange ControlProject AccountingData HistoriansDCS/SCADAMES/LIMSAI-Enabled SolutionsAdvanced AnalyticsUtilization OptimizationCapacity Planning
Soft Skills
Exceptional People LeadershipExecutive PresenceCollaborationCoachingSuccession Planning
Tools & Technologies
PSA ToolsCRM ToolsProject Accounting ToolsIndustrial PlatformsERP IntegrationCMMS IntegrationQMS Integration
Industry Keywords
Process ManufacturingEnterprise SaaSIndustrial SoftwareAI EngineeringOT VendorsEPCsSI PartnershipsUpstream/Midstream/Downstream O&GChemicalsPharma/Biotech
Tech Stack
Tools & technologiesCloudERP
About the role
Key responsibilities & impact- Own the EMEA Professional Services strategy, operating model, sales, and P&L
- Build and scale an EMEA Professional Services organization spanning implementation, solution architecture, data engineering, AI engineering, and project/program management
- Establish standardized delivery methodologies and packaged offerings for process industries
- Drive forecasting and capacity planning, including hiring, subcontractors, and partners
- Optimize utilization, realization, attach rate, rates, and delivery mix
- Partner with Sales and Solutions Consulting on scoping, SOWs, pricing, and deal reviews
- Drive demand for Professional Services in EMEA through Sales and Customer Success collaboration
- Collaborate with Customer Success, Support, and Product on handoffs, adoption, and scale-out
- Build and manage a partner ecosystem of industrial SIs, EPCs, OT vendors, and regional specialists
- Implement and mature PS tooling and analytics for pipeline, backlog, profitability, resourcing, delivery health, and outcomes
- Define and enforce delivery governance, including steering, change control, risk management, escalation handling, and lessons learned
- Establish practices for evaluating and validating AI-enabled solutions in process-manufacturing contexts
- Launch continuous improvement and automation through templates, accelerators, integrations, and migration/upgrade playbooks
- Serve as executive sponsor for strategic accounts and represent Services in customer meetings, steering committees, and executive QBRs
- Represent Professional Services on the Customer Success Leadership Team
- Travel globally 25–40% for customer engagement, partner enablement, and team leadership
Requirements
What you’ll need- 10+ years in Professional Services or Consulting for enterprise SaaS, industrial software, or AI; 5+ years leading multi-region/global delivery teams
- Proven ownership of a Services Division with consistent achievement of revenue, margin, utilization, and delivery KPIs
- Deep experience designing and governing complex delivery programs in process manufacturing
- Strong familiarity with process/OT data and control layers: data historians, DCS/SCADA, MES/LIMS, batch records
- Expertise in scoping/SOWs, sales, pricing, change control, and project accounting for greenfield and brownfield plants across on-prem, hybrid (including air-gapped), and cloud deployments
- Operational rigor with PSA/CRM and project accounting tools
- Strong cross-functional leadership with Sales, CS, Support, Product, and Finance
- Executive presence with operations, engineering, IT/OT security, and quality/compliance stakeholders
- Experience leading delivery of AI-enabled, advanced analytics, or agentic solutions for enterprise customers
- Exceptional people leadership: recruiting, coaching, succession planning, and building inclusive, high-performance teams across time zones
- Preferred: Experience implementing AI-enabled or agentic workflows in process manufacturing
- Preferred: Experience turning successful customer implementations into repeatable industry solutions, templates, or partner-delivered offerings
- Preferred: Hands-on familiarity with industrial platforms and integration with ERP/CMMS/QMS
- Preferred: Working knowledge of AI and agentic workflow design and operational introduction
- Preferred: Familiarity with AI solution deployment in process manufacturing environments
- Preferred: Experience scaling partner-led delivery and certification programs with industrial SIs/EPCs/OT vendors
- Preferred: Domain breadth across upstream/midstream/downstream O&G, chemicals, and pharma/biotech
- Ability to travel 25–40% globally
Benefits
Comp & perks- Unlimited PTO
- Internet and mobile phone reimbursements
- Vacation bonus program
- Generous home office allowance
- Pet-friendly workspace