Senior Customer Success Manager

Seeq Corporation

. Develop a deep understanding of customers’ business objectives and execute initiatives that drive customer outcomes .

Posted 9/17/2026full-timeRemote • United StatesSenior💰 $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management within B2B SaaS environments, focusing on customer outcomes, renewal processes, and strategic account planning. Proven ability to leverage data analytics and industry insights to drive customer engagement and expansion.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceData Analytics KnowledgeRenewal Process OwnershipStakeholder Alignment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health IndicatorsAccount Strategy DevelopmentChurn MitigationDigital Transformation InsightsTime-Series Analysis

Soft Skills

Customer AdvocacyCollaborationCommunicationProblem SolvingPresentation Skills

Industry Keywords

Multinational OrganizationsIndustrial ManufacturingFortune 500 CompaniesIT/OT NeedsCustomer Success Plans

About the role

Key responsibilities & impact

Develop a deep understanding of customers’ business objectives and execute initiatives that drive customer outcomes
Protect and grow a multi-million-dollar book of business through renewal, churn mitigation, and expansion
Act as the customer focal point and keep customers informed about product updates, use cases, training, and value realization
Serve as a trusted advisor on industry insights, digital transformation, and ROI maximization
Partner with Sales, Product, Training, and Support teams to meet and anticipate customer needs
Develop and implement customer success plans aligned with strategic initiatives
Deliver quarterly Customer Success Reviews
Drive adoption through onboarding, training promotion, user forums, and regular touchpoints
Own customer renewals and minimize churn
Collaborate on account plans for expansion, cross-sell, and upsell
Resolve customer concerns and roadblocks by coordinating with Support and Development
Identify capability gaps and advocate for feature enhancements
Leverage customer relationships to expand to other sites, business units, or partner companies

Requirements

What you’ll need

5+ years working in a customer facing role for a B2B SaaS company, or similar technology company, with exposure to multinational organizations OR 5+ years working with or in industrial/manufacturing organizations
Knowledge of time-series and data analytics in manufacturing and an understanding of IT/OT needs and priorities
Experience interacting with and presenting to Senior Director+ levels at global Fortune 500 companies
Data-driven approach with understanding of customer health indicators and account-strategy pivots
Ability to translate corporate objectives into strategic account priorities and gain stakeholder alignment
Experience owning the renewal process
Experience collaborating with Sales and Services organizations to build and execute account plans leading to customer advocacy and expansion
Must be authorized to work in the country in which you reside
Seeq does not sponsor US F1 or H-1B work visas

Benefits

Comp & perks

12-week paid Seeq family leave
Unlimited PTO
Internet and mobile phone reimbursements
Medical benefits
Group term life insurance
Short-term and long-term disability insurance pre-tax benefits
Voluntary vision and dental (ortho)
Vacation bonus program
Employee Assistance Program
Generous home office allowance
Competitive salary