Digital Customer Success Manager

Seesaw Learning

. Manage a high-volume portfolio of customers through proactive email, phone, and virtual outreach .

Posted 10/23/2026full-timeRemote • United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on relationship building, proactive communication, and achieving revenue retention targets. Proficient in utilizing tools like Salesforce and Planhat to manage customer interactions and drive product adoption.

Highest-signal resume keywords

Customer Success ExperienceSalesforce ProficiencyStrong Communication SkillsUK Education Landscape KnowledgeProactive Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementRevenue RetentionProduct Adoption StrategiesEmail CommunicationVirtual Meeting Engagement

Soft Skills

Highly OrganizedAttention to DetailDependableCuriousSolutions-Oriented

Tools & Technologies

SalesforcePlanhatFrontGainsight

Industry Keywords

EdTechSaaSCustomer EngagementMulti-Academy TrustSchool Districts

About the role

Key responsibilities & impact

Manage a high-volume portfolio of customers through proactive email, phone, and virtual outreach
Build relationships with school, Multi-Academy Trust, and district leaders; understand their goals and connect Seesaw's value to their priorities
Own customer renewals and meet quarterly Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets
Identify renewal risks, budget concerns, and expansion opportunities, and take action to address them
Drive product adoption through customer goal-setting, implementation planning, and sharing relevant resources and best practices
Develop strong knowledge of Seesaw's platform, curriculum products, AI capabilities, and Professional Learning offerings
Manage customer communications, renewal opportunities, and tasks in Salesforce, Planhat, Front, and other tools
Prioritize daily work based on customer needs, renewal timelines, risk, and revenue opportunities
Respond to customer inquiries within team SLAs and maintain timely communication and follow-through
Follow established workflows, identify blockers, and escalate issues when needed
Partner with the manager and cross-functional teams to deliver a strong customer experience
Communicate updates on requests, commitments, and blockers
Apply feedback to strengthen customer conversations, prioritization, and execution
Support team goals through collaborative customer coverage, knowledge sharing, and problem-solving
Recommend improvements to customer experiences and team processes

Requirements

What you’ll need

1–2 years of experience in Customer Success, Account Management, Sales, or another customer-facing role; EdTech or SaaS experience is a plus
Experience engaging customers through email, phone, and virtual meetings
Experience working with UK schools or an understanding of the UK education landscape is a plus
Familiarity with Salesforce, Planhat, Front, Gainsight, or similar tools is a plus
Strong written and verbal communication skills, with the ability to build relationships and lead effective customer conversations
Highly organized, with strong attention to detail and the ability to prioritize competing demands in a high-volume environment
Proactive, dependable, and comfortable taking ownership of tasks and commitments through completion
Curious and solutions-oriented, with a willingness to ask questions, learn quickly, and take initiative
Receptive to feedback and motivated to continually improve