Seesaw Learning

Customer Success Manager

• Manage a high-volume portfolio of customers through proactive email, phone, and virtual outreach
• Build relationships with school, Multi-Academy Trust, and district leaders; understand their goals and connect Seesaw's value to their priorities
• Own customer renewals and meet quarterly Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets
• Identify renewal risks, budget concerns, and expansion opportunities, and take action to address them
• Drive product adoption through customer goal-setting, implementation planning, and sharing relevant resources and best practices
• Develop strong knowledge of Seesaw's platform, curriculum products, AI capabilities, and Professional Learning offerings
• Manage customer communications, renewal opportunities, and tasks in Salesforce, Planhat, Front, and other tools
• Prioritize daily work based on customer needs, renewal timelines, risk, and revenue opportunities
• Respond to customer inquiries within team SLAs and maintain timely communication and follow-through
• Follow established workflows, identify blockers, and escalate issues when needed
• Partner with the manager and cross-functional teams to deliver a strong customer experience
• Communicate updates on requests, commitments, and blockers
• Apply feedback to strengthen customer conversations, prioritization, and execution
• Support team goals through collaborative customer coverage, knowledge sharing, and problem-solving
• Recommend improvements to customer experiences and team processes

Explore Digital Customer Success Manager at Seesaw Learning. Review requirements and application details.

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Digital Customer Success Manager