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Seismic

Customer Success Manager

Seismic

. Drive meaningful product adoption, measurable value, and practical use-case expansion across a high-volume pool of customers .

Posted 9/15/2026full-timeHyderabad • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving product adoption and value realization through data analysis, customer engagement, and tailored intervention strategies. Proficient in leveraging SaaS platforms and analytics tools to enhance customer workflows and outcomes.

Highest-signal resume keywords
Product AnalyticsGainsightSaaS PlatformsAI ToolsCustomer Success

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data StructuresProduct AnalyticsAdoption RecommendationsConfiguration ManagementUse-Case DevelopmentROI AnalysisAdoption PlaybooksDigital Sales RoomsEmail CampaignsTroubleshooting
Soft Skills
Strong Communication SkillsCritical ThinkingProblem-SolvingOwnershipAdaptability
Tools & Technologies
Microsoft Office SuitePowerPointWordExcelCopilotChatGPTClaude
Industry Keywords
Customer WorkflowsAdoption GapsEngagement MetricsValue RealizationCustomer Insights

About the role

Key responsibilities & impact
  • Drive meaningful product adoption, measurable value, and practical use-case expansion across a high-volume pool of customers
  • Deliver use-case reinforcement, best-practice coaching, and product guidance through digital touchpoints, Digital Sales Rooms, targeted email outreach, and office hours
  • Use product analytics, usage data, adoption health, and value realization metrics in Gainsight to identify trends, risks, adoption gaps, and ROI opportunities
  • Triage and prioritize customers based on health, product usage, engagement, and risk signals
  • Build focused intervention plans that increase usage, confidence, and value
  • Translate customer goals, usage patterns, and workflow challenges into adoption recommendations, next-best use cases, and repeatable success motions
  • Identify adoption blockers, configuration needs, and product feedback
  • Coordinate with Support, Product, Services, or Engineering when additional expertise is required
  • Work within customer tenants to understand configuration, workflows, and platform usage
  • Surface technical adoption gaps and recommend specific platform actions to drive customer outcomes
  • Execute scaled adoption motions using adoption playbooks, Seismic Community, Seismic University, office hours, targeted email campaigns, and Adoption-at-a-Glance reporting
  • Partner cross-functionally with Support, Product, Services, and regional Customer Success teams to escalate blockers, share customer insights, and drive resolution of adoption barriers

Requirements

What you’ll need
  • Bachelor’s Degree in Business Administration, Engineering, Computer Sciences or related fields required
  • 3+ years of experience with Microsoft Office Suite, including PowerPoint, Word, and Excel
  • 2+ years of experience using AI tools such as Copilot, ChatGPT, or Claude to improve day-to-day efficiency and quality of work
  • 3+ years of experience working with SaaS platforms, data structures, product analytics, and customer workflows
  • 1+ year working with Gainsight preferred
  • Strong written and oral communication skills
  • Ability to explain product value, guide users through use cases, and influence adoption across customer teams
  • Ability to understand customer requirements and translate them into adoption plans, use cases, and practical product recommendations
  • Critical thinking, curiosity, analysis, troubleshooting, and problem-solving expertise
  • Strong sense of ownership
  • Comfortable in dynamic environments with changing priorities
  • Ability to manage multiple responsibilities, projects, and customer accounts simultaneously
  • Ability to prioritize and escalate customer issues
  • Ability to adapt to a rapidly changing environment

Benefits

Comp & perks
  • Inclusive workplace focused on employee growth and belonging
  • Personalized site features and application access (not a compensation benefit)