Seismic

Product Marketing

• Own the India GTM leadership mandate and translate global business priorities into a clear India strategy, operating model, and execution plan.
• Partner with the India Managing Director / President, CRO, and global GTM leaders to align India capability with global customer, revenue, retention, and growth priorities.
• Lead and develop India-based GTM leaders across Services, Solution Consulting, Customer Success, Renewals, Implementation, TAM, Project Management, and adjacent functions.
• Build a scalable leadership structure and operating rhythm that supports current priorities while preparing the organization for future expansion.
• Create accountability across capacity planning, delivery readiness, customer outcomes, retention, renewal execution, operational health, and talent development.
• Establish governance mechanisms across global and India teams to improve decision-making, escalation management, cross-functional alignment, and business visibility.
• Drive collaboration across Customer Success, Renewals, Services, Solution Consulting, Support, Product, Engineering, Finance, People, and other partner functions.
• Develop senior leaders and build a strong internal succession pipeline for India GTM leadership roles.
• Identify opportunities to improve efficiency, scalability, customer experience, and operating leverage through process improvement, technology, automation, and AI adoption.
• Represent India GTM priorities with executive stakeholders and serve as a senior escalation point for critical customer, talent, and operational matters.
• Shape a high-performance culture grounded in customer impact, commercial judgment, ownership, inclusion, and global collaboration.

VP, GTM

General Counsel

• Draft, review, and negotiate high volumes of commercial agreements, including SaaS subscription agreements, MSAs, order forms, DPAs, reseller/channel partner agreements, and vendor/procurement contracts
• Negotiate customer-initiated security exhibits, AI terms, IT security policies, and audit/right-to-audit clauses
• Advise on UK GDPR, the Data Protection Act 2018, and cross-border data transfer mechanisms such as the UK IDTA and EU SCCs
• Partner with Sales and Deal Ops to structure and close enterprise deals involving pricing, liability caps, indemnities, service levels, and termination terms
• Manage subcontractor and vendor flow-down obligations
• Maintain and improve contract templates, playbooks, fallback positions, and internal negotiation guidance
• Support GTM, Customer Success, DealOps, InfoSec, Finance, and Product stakeholders on contract interpretation, compliance questions, and dispute avoidance
• Track and report contracting trends, redline patterns, and recurring friction to inform template and policy updates
• Assist with procurement legal matters, including SaaS and cloud vendor agreements, software licensing, and IT services contracts
• Collaborate on departmental process improvements and general legal projects

Senior Commercial Counsel

Product Manager

• Define the AI for Financial Services roadmap
• Translate customer, market, and regulatory needs into clear product requirements
• Partner with the core AI team on financial-services search, retrieval, relevance, and explainability requirements
• Develop segment-specific requirements across asset management, wealth management, banking, and insurance
• Drive requirements for AI compliance capabilities supporting governed content, personalized engagement, and regulated client workflows
• Coordinate execution with Product, Engineering, Design, AI, Compliance, Content Automation, Digital Outreach, Analytics, and customer-facing teams
• Define financial-services engagement and content insight requirements with Analytics
• Validate high-value financial-services use cases
• Convert customer and SME feedback into prioritized roadmap decisions and product requirements

Senior Product Manager – Financial Services AI

• Define the AI for Financial Services roadmap and translate customer, market, and regulatory needs into product requirements
• Partner with the core AI team to translate financial-services search, retrieval, relevance, and explainability needs into platform requirements
• Develop segment-specific requirements across asset management, wealth management, banking, and insurance
• Drive requirements for AI compliance capabilities supporting governed content, personalized engagement, and regulated client workflows
• Coordinate execution with Product, Engineering, Design, AI, Compliance, Content Automation, Digital Outreach, Analytics, and customer-facing teams
• Partner with Analytics to define engagement and content insight requirements, improve go-to-market performance, and measure business outcomes
• Validate high-value financial-services use cases and convert customer and SME feedback into prioritized roadmap decisions and product requirements

Marketing

• Support account-based experience (ABX) programs and campaigns
• Coordinate timelines, deliverables, audience lists, and campaign assets across internal teams
• Assist with campaign setup, launch activities, and follow-up
• Tailor programs and communications for priority audiences, customer segments, and accounts
• Support planning and execution of field events, executive dinners, webinars, conferences, customer experiences, and other marketing programs
• Coordinate event logistics, including invitations, registration, attendee communications, vendors, materials, and on-site support
• Partner with Sales and Marketing teams to manage attendee lists and support pre-event and post-event outreach
• Help ensure consistent, high-quality experiences for customers and prospects
• Work with Sales Development, Sales, and Marketing teams on coordinated go-to-market programs
• Schedule planning meetings, document next steps, and align stakeholders on timelines and responsibilities
• Organize marketing resources and program materials using Seismic’s technology
• Respond to day-to-day program requests and flag risks, dependencies, or missed deadlines
• Track program activity, event participation, follow-up, and performance indicators
• Maintain campaign, account, and contact information in marketing and CRM systems
• Support reporting and identify missing or incomplete data with Marketing and Revenue Operations
• Assist with budget tracking, purchase requests, vendor coordination, and invoice management
• Capture learnings and feedback to improve future programs and processes

Marketing Coordinator

Cloud Engineer

• Design, build, and maintain automation and tooling to reduce operational toil
• Mature reliability practices in partnership with Product & Engineering leaders
• Participate in the incident-management lifecycle, including detection, engagement, escalation, mitigation, stakeholder communication, post-incident review, and corrective-action follow-through
• Ensure incident practices are customer-centered, data-driven, blameless, and consistent across teams
• Use alert, incident, support, and SLO trends to shift from reactive response toward proactive risk reduction
• Build feedback loops connecting incident learning to engineering standards, service maturity, product priorities, and vendor actions
• Collaborate with application engineering teams to improve developer experience and reduce toil
• Partner with service owners on production-readiness standards, capacity planning, resilience testing, game days, disaster-recovery readiness, and modernization of fragile or legacy workloads
• Document critical customer workflows, define health expectations, surface dependencies, and align reliability investment with business priorities
• Participate in cross-team reliability engagements and influence outcomes without direct authority
• Build vendor relationships in observability, incident response, and cloud infrastructure
• Adopt AI-assisted and agentic workflows for alert triage, incident mitigation, postmortems, trend analysis, capacity planning, SLO analysis, and self-service knowledge while keeping qualified humans in the decision loop
• Strengthen service metadata, observability data, incident records, runbooks, architecture documentation, and corrective-action quality

Principal Cloud Engineer

• Design, build, and maintain automation and tooling to reduce operational toil
• Mature reliability practices with Product & Engineering leaders
• Participate in the incident-management lifecycle, including detection, engagement, escalation, mitigation, stakeholder communication, post-incident review, and corrective-action follow-through
• Use alert, incident, support, and SLO trends to shift from reactive response toward proactive risk reduction
• Build feedback loops connecting incident learning to engineering standards, service maturity, product priorities, and vendor actions
• Collaborate with application engineering teams to improve developer experience and reduce toil
• Partner with service owners on production readiness standards
• Provide SRE guidance on capacity planning, resilience testing, game days, disaster-recovery readiness, and modernization of fragile or legacy workloads
• Document critical customer workflows, define health expectations, identify dependencies, and align reliability investment with business priorities
• Participate in cross-team reliability engagements and influence outcomes without direct authority
• Build strategic vendor relationships in observability, incident response, and cloud infrastructure
• Adopt AI-assisted and agentic workflows for alert triage, incident mitigation, postmortems, trend analysis, capacity planning, SLO analysis, and self-service knowledge
• Improve service metadata, observability data, incident records, runbooks, architecture documentation, and corrective-action quality

• Support account-based experience (ABX) programs and campaigns
• Coordinate timelines, deliverables, audience lists, and campaign assets across internal teams
• Assist with campaign setup, launch activities, and follow-up
• Tailor programs and communications for priority audiences, customer segments, and accounts
• Support planning and execution of field events, executive dinners, webinars, conferences, customer experiences, and other marketing programs
• Coordinate event logistics, including invitations, registration, attendee communications, vendors, materials, and on-site support
• Manage attendee lists and support pre-event and post-event outreach with Sales and Marketing
• Support coordinated go-to-market programs with Sales Development, Sales, and Marketing teams
• Schedule planning meetings, document next steps, and align stakeholders on timelines and responsibilities
• Organize marketing resources and program materials using Seismic’s technology
• Respond to day-to-day program requests and flag risks, dependencies, or missed deadlines
• Track program activity, event participation, follow-up, and performance indicators
• Maintain accurate campaign, account, and contact information in marketing and CRM systems
• Support reporting and identify missing or incomplete data with Marketing and Revenue Operations
• Assist with budget tracking, purchase requests, vendor coordination, and invoice management
• Capture learnings and feedback to improve future programs and processes

Program Manager

• Lead, unify, and grow the Technical Program Management function
• Build the TPM operating model, career path, and team standards
• Personally drive high-stakes technical programs to completion with measurable impact metrics
• Unify two legacy TPM cultures following the Seismic and Highspot merger
• Establish a single source of truth for TPM engagement, role expectations, career ladder, leveling, and SLAs
• Consolidate documentation across multiple systems
• Partner with Engineering and Product leadership on platform unification and PDLC/SDLC modernization
• Collaborate with Product Analytics, Product & Design Operations, Platform Transformation, and Technical Communications
• Lead a portfolio of high-impact technical programs end to end
• Own portfolio risk and escalation management and executive reporting cadence
• Define the TPM hiring bar and own the interview loop
• Build succession depth and coach/develop TPMs at every level

Director, Technical Program Management

Customer Success Manager

• Partner with CS leadership to translate the future-state Customer Success vision into initiatives, workstreams, and execution plans
• Evaluate current workflows and identify opportunities to eliminate, automate, augment, or redesign work
• Lead transformation initiatives improving CS productivity, scalability, proactive engagement, and customer impact
• Coordinate teams, manage dependencies, surface risks, and maintain transformation momentum
• Evolve the customer intelligence layer across product adoption, engagement, sentiment, support, relationship, lifecycle, and commercial data
• Translate customer intelligence into prioritized insights, risk and opportunity signals, and next-best actions
• Embed intelligence into CS workflows and create closed-loop mechanisms connecting signals, actions, and outcomes
• Translate CS business problems into AI-enabled workflows, solution concepts, data requirements, and technical approaches
• Rapidly prototype agents, automations, and AI-enabled workflows
• Evaluate whether to build, buy, integrate, or leverage existing enterprise capabilities
• Partner with Engineering, Data, IT, Security, and Architecture teams to transition validated concepts into secure, scalable, production-ready capabilities
• Move initiatives from prototype through pilot, production, adoption, and measurable impact
• Partner with CS leaders and Enablement to drive workflow and behavior change
• Establish success criteria and feedback loops
• Measure impact through productivity, capacity, adoption, proactive risk identification, retention, growth, and customer outcomes
• Provide visibility into progress, impact, dependencies, and decisions

Senior Customer Success Manager – Transformation, AI Innovation

Financial Planning and Analysis

• Develop and execute the marketing strategy for the Financial Services segment, aligning investments to bookings and pipeline targets
• Translate business priorities into go-to-market initiatives supporting customer expansion and new logo acquisition
• Assess market opportunities and recommend investment strategies based on business performance and market dynamics
• Identify priority customers, buying groups and key opportunities with Sales, Customer Success and RevOps
• Develop personalized campaigns supporting the customer buying journey
• Lead planning and execution of industry events, executive dinners, customer experiences and campaigns
• Collaborate with Product, Product Marketing, Content and other marketing teams on relevant messaging and campaigns
• Serve as primary marketing lead for Financial Services North America go-to-market leadership
• Align marketing initiatives with sales priorities through business reviews, account planning and pipeline discussions
• Advise Marketing teams on targeting and messaging strategy
• Coordinate go-to-market programs across Marketing, Sales, Customer Success and Partner teams
• Own reporting against pipeline and bookings
• Track account engagement, pipeline progression, conversion metrics and program effectiveness
• Partner with RevOps to identify pipeline gaps and improve conversion and sales velocity
• Manage marketing budget and maximize investment efficiency

Senior Revenue Marketing Manager, Financial Services

• Build and lead the Customer Success team in Seismic's India hub
• Support a high-volume book of business through scaled digital engagement
• Drive customer engagement, adoption, risk management, renewal readiness, and value realization at scale
• Use AI and automation to streamline workflows, scale customer touchpoints, and increase team productivity
• Serve as an escalation point for internal teams and customers
• Lead and develop Customer Success Managers and Renewals Specialists, ensuring customer satisfaction and retention targets are met
• Hire, onboard, coach, and develop the Customer Success team in India
• Establish operating rhythms and management routines that improve engagement, adoption, risk mitigation, renewal readiness, and customer value
• Resolve escalations within defined SLAs and improve customer outcomes
• Partner cross-functionally to remove blockers, improve CSM effectiveness, and represent Customer Success with customers and prospects
• Evolve Seismic's Digital Customer Success program at the India hub with CS leadership and the CX organization
• Own the health, renewal forecast, and risk pipeline for the book of business, ensuring forecast accuracy and early identification of risk themes

Manager, Customer Success

Consultant

• Consult with clients to understand and document business and content-related problems
• Leverage sales enablement best practices to guide clients through implementation of Seismic solutions
• Enable organizations for change management required to drive successful outcomes
• Provide support and ongoing services for existing clients in accordance with SLAs
• Assist with on-site and virtual client training as necessary
• Manage multiple projects and responsibilities in a fast-paced, project-based environment
• Act as a consultant, business analyst, and project manager

Solution Consultant

• Consult with the client to understand and document business and content-related problems
• Leverage sales enablement best practices to guide clients through implementation of a Seismic solution
• Enable organizations for the change management required to drive successful outcomes
• Provide support and ongoing services for existing clients in accordance with SLAs
• Assist with conducting on-site and virtual training with clients as necessary
• Manage multiple projects and responsibilities in a fast-paced, project-based environment
• Act as part Consultant, Business Analyst, and Project Manager

Security Analyst

• Enforce identity, access, and privilege boundaries for automated agents, service accounts, and API integrations interacting with cloud infrastructure
• Build, tune, and maintain security monitoring across Cloudflare WAF, CSPM, and cloud-focused SIEM logs
• Reduce alerts, improve remediation times, and create runbooks for standardized responses
• Conduct regular CIS Benchmark audits across cloud environments
• Identify posture drift and collaborate with teams to remediate findings
• Write scripts in Python, Bash, or similar languages to automate alert triage, remediate misconfigurations, and integrate security tooling into existing workflows
• Own escalation paths for cloud security alerts
• Participate in incident investigation, root-cause analysis, and post-incident documentation
• Collaborate with Cloud Security Engineering and Cloud Operations on shared security objectives, prioritization, ticketing, and resolution

VP, GTM

Senior Commercial Counsel

Senior Product Manager – Financial Services AI

Senior Product Manager – Financial Services AI

Marketing Coordinator

Principal Cloud Engineer

Principal Cloud Engineer

Marketing Coordinator

Director, Technical Program Management

Senior Customer Success Manager – Transformation, AI Innovation

Senior Revenue Marketing Manager, Financial Services

Manager, Customer Success

Solution Consultant

Solution Consultant

Cloud Security Analyst