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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in customer success and services enablement within a complex B2B SaaS environment, focusing on post-sales motions, AI integration, and executive communication. Capable of translating strategic priorities into actionable plans while driving adoption, renewal, and expansion outcomes.
Highest-signal resume keywords
Customer Success EnablementPost-Sales Strategy ExecutionAI Integration in EnablementExecutive CommunicationBusiness and Financial Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ExperienceGTM StrategyQuantitative AnalysisQualitative AnalysisRisk ManagementValue RealizationOnboardingImplementationAdoption AccelerationRenewal Forecasting
Soft Skills
Cross-Functional InfluenceCoachingSituational AwarenessPrioritizationStakeholder Management
Tools & Technologies
CRMGainsightSeismicCustomer Success PlatformsCall Intelligence Platforms
Industry Keywords
B2B SaaSPost-Sales MotionsCustomer Health MonitoringSuccess PlanningExecutive Business Reviews
About the role
Key responsibilities & impact- Serve as a trusted advisor and embedded enablement partner to Post-Sales, Customer Success, and Services leadership
- Co-own a quarterly readiness roadmap tied to retention, time to value, adoption, and expansion outcomes
- Prioritize competing requests and protect team capacity based on expected business impact
- Connect customer health, product adoption, renewal and expansion pipeline, churn and win/loss reasons, delivery metrics, and call intelligence to diagnose performance
- Identify root causes across skill, process, tool, and coaching gaps and recommend focused responses
- Own enablement for the post-sales operating cadence, including handoffs, onboarding, implementation, success planning, executive business reviews, renewal forecasting, and risk reviews
- Translate customer success and services strategy into coachable behaviors
- Activate AI-powered workflows across account health monitoring, success planning, implementation delivery, and customer communications
- Provide just-in-time enablement for renewal risks, escalations, stalled implementations, low adoption, and expansion opportunities
- Build situational plays for risk mitigation, adoption acceleration, executive re-engagement, expansion, and value realization
- Equip managers to reinforce plays through coaching, account reviews, and project reviews
- Design onboarding, ramp, certification, value realization, renewal, and expansion programs
- Partner with Sales and Field Enablement, Product Enablement, CS COE, and Revenue Operations
Requirements
What you’ll need- 8+ years of experience in customer success or services enablement, CS or professional services leadership, customer experience, GTM strategy, or a similar role supporting a complex B2B SaaS organization
- Proven ability to partner with senior Customer Success and Services leaders and turn customer and commercial priorities into practical execution plans
- Strong business and financial acumen
- Experience interpreting quantitative and qualitative performance signals and turning them into clear, actionable recommendations
- Deep knowledge of enterprise post-sales motions, including handoff, onboarding and implementation, adoption, success planning, value realization, executive business reviews, risk management, renewal, and expansion
- Experience integrating AI into enablement strategies and driving change management through CS, services, and leader workflows
- Strong executive communication and cross-functional influence
- Experience using CRM, customer success platforms, call intelligence, and enablement platforms
- Experience with post-sales technology including CRM, Gainsight, and Seismic platform
Benefits
Comp & perks- Benefits and perks for the whole self; benefits vary by country
- Incentive plan eligibility in addition to base salary
- Reasonable accommodation available during the application or recruiting process