Senior Product Transformation Lead

Seismic

. Build and own the customer fit and readiness model .

Posted 11/5/2026full-timeRemote • CanadaSenior💰 CA$120,000 - CA$160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and operationalizing customer fit models, leveraging data from multiple systems to drive product and customer success. Skilled in stakeholder management, strategic thinking, and program design, with a focus on measurable business outcomes.

Highest-signal resume keywords

Customer Fit Model DevelopmentData Analysis from Salesforce, Snowflake, JiraProgram Design and Change ManagementStakeholder Management and InfluenceAI Tools Utilization and Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Fit Score DesignProgram Launch and StrategyData Interpretation and AnalysisScoring Models and Health ScoresHuman-Centered Design

Soft Skills

Strategic ThinkingInfluencing Without AuthorityEffective CommunicationConflict Mediation

Tools & Technologies

SalesforceSnowflakeJiraSeismicHighspotSlack

Industry Keywords

B2B SaaSEnterprise Customer ConfigurationValue RealizationRegulated IndustriesCompliance Needs

Tech Stack

Tools & technologies

Snowflake

About the role

Key responsibilities & impact

Build and own the customer fit and readiness model
Design a customer fit score using product usage, CRM, support and feature request data
Operationalize the model for weekly use by Customer Success, Technical Account Management, Implementation, executives and the Transition Center of Excellence
Improve the model as the product and customer base change and tie it to measurable business outcomes
Identify recurring customer themes and transition blockers
Organize work by product area rather than feature by feature
Turn customer signals into prioritized input for product roadmaps
Create new programs end to end, including systems, mechanics, incentives, buy-in strategy and change management
Fit processes into existing field and product team workflows
Align Product Management, Engineering, Product Operations, Solution Consulting, Customer Success, Technical Account Management and Account Executives around shared priorities
Mediate disagreements between go-to-market and product teams and drive decisions forward
Present recommendations and progress to VP and executive leaders across Product, Engineering and go-to-market
Pull and analyze data from Salesforce, Snowflake, Jira and other systems
Use AI tools to analyze customer call recordings, cluster feature requests and build skills and automations such as Slackbots
Monitor AI and industry trends and bring new approaches to the team

Requirements

What you’ll need

7+ years of experience in customer-facing technical roles such as Technical Account Manager, Implementation Manager, Solution Consultant, Solutions Engineer or Solutions Architect, ideally at a B2B SaaS company
Some experience in program, strategy or operations work
Deep expertise in enablement platforms and understanding of enterprise customer configuration, adoption and value realization
Track record of designing and launching new programs or processes from scratch, including change management for adoption
Ability to influence without authority and manage stakeholders with competing priorities
Confidence communicating with and presenting to VP and executive audiences
Strong analytical skills and comfort pulling, combining and interpreting data from multiple systems such as Salesforce, Snowflake or Jira
Working understanding of software development and delivery, including release cycles, sprints and launch gates
Hands-on use of AI tools in daily work and interest in building automations
Strategic thinking and ability to identify patterns, themes and actionable plans
Hands-on experience with Seismic and/or Highspot platforms preferred
Experience building scoring models, health scores or segmentation frameworks preferred
Background in human-centered design, service design or process design preferred
Experience supporting a major platform migration, product consolidation or replatforming initiative preferred
Familiarity with regulated industries such as financial services or life sciences and their compliance needs preferred
Experience building Slack workflows, bots or other lightweight internal tooling preferred

Benefits

Comp & perks

Eligible to participate in Seismic's incentive plans in addition to base salary
Inclusive workplace and culture of belonging