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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in developing and executing go-to-market strategies, with a strong focus on customer success, retention, and operational efficiency. Proven ability to build scalable organizations and foster a high-performance culture in a global enterprise environment.
Highest-signal resume keywords
20+ Years Leadership ExperienceGTM Strategy DevelopmentCustomer Success ManagementOperational Efficiency ImprovementExecutive Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ManagementRecurring Revenue ModelsData-Driven Decision-MakingProcess ImprovementLeadership DevelopmentOperational Health ManagementCapacity PlanningValue RealizationAutomationAI Adoption
Soft Skills
Commercial JudgmentInfluencing SkillsClarity and Pace in ExecutionCollaborationHigh-Performance Culture Building
Certifications & Qualifications
Bachelor’s Degree in BusinessAdvanced Degree Preferred
Industry Keywords
Global Enterprise SaaSB2B SoftwareMatrixed OrganizationCustomer-Facing FunctionsLeadership HiringLocation StrategyCustomer Delivery Models
About the role
Key responsibilities & impact- Own the India GTM leadership mandate and translate global business priorities into a clear India strategy, operating model, and execution plan.
- Partner with the India Managing Director / President, CRO, and global GTM leaders to align India capability with global customer, revenue, retention, and growth priorities.
- Lead and develop India-based GTM leaders across Services, Solution Consulting, Customer Success, Renewals, Implementation, TAM, Project Management, and adjacent functions.
- Build a scalable leadership structure and operating rhythm that supports current priorities while preparing the organization for future expansion.
- Create accountability across capacity planning, delivery readiness, customer outcomes, retention, renewal execution, operational health, and talent development.
- Establish governance mechanisms across global and India teams to improve decision-making, escalation management, cross-functional alignment, and business visibility.
- Drive collaboration across Customer Success, Renewals, Services, Solution Consulting, Support, Product, Engineering, Finance, People, and other partner functions.
- Develop senior leaders and build a strong internal succession pipeline for India GTM leadership roles.
- Identify opportunities to improve efficiency, scalability, customer experience, and operating leverage through process improvement, technology, automation, and AI adoption.
- Represent India GTM priorities with executive stakeholders and serve as a senior escalation point for critical customer, talent, and operational matters.
- Shape a high-performance culture grounded in customer impact, commercial judgment, ownership, inclusion, and global collaboration.
Requirements
What you’ll need- 20+ years of progressive leadership experience, including executive level leadership across GTM, Customer Success, Services, Renewals, Solution Consulting, Support, Sales, or related customer-facing functions.
- Significant experience building and scaling multi-function customer-facing organizations in India within a global enterprise SaaS, B2B software, or technology product company.
- Demonstrated ability to operate in a US-headquartered, global, matrixed organization with senior stakeholders across geographies and functions.
- Strong understanding of recurring revenue models, customer lifecycle management, retention, renewals, adoption, value realization, and customer growth levers.
- Proven track record of developing senior leaders, building leadership bench strength, and designing scalable operating models.
- Strong commercial judgment, data-driven decision-making, and ability to connect customer, talent, operational, and financial priorities.
- Executive presence and communication skills, with the ability to influence CRO, President, MD, functional executives, and cross-functional partners.
- Ability to bring clarity, pace, and disciplined execution in a fast-moving, evolving environment.
- Bachelor’s degree in Business or a related discipline required.
- Advanced degree preferred.
- Experience leading or partnering closely with global Customer Success, Services, Solution Consulting, Renewals, or Support organizations.
- Experience scaling an India center from early or mid-stage maturity into a strategic global capability hub.
- Exposure to executive-level workforce planning, location strategy, customer delivery models, and leadership hiring.
- Experience improving operating leverage through process design, tooling, automation, AI, or shared operating rhythms.