Senior Mortgage Claim Specialist

Selene Finance LP

. Prepare, review, submit, and manage mortgage insurance, FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, investor reimbursement, and other applicable claims through final resolution .

Posted 10/7/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage servicing and claims administration, with a strong focus on compliance, accuracy, and process improvement. Proficient in managing claims related to FHA/HUD, VA, USDA, Fannie Mae, and Freddie Mac, while effectively collaborating with various stakeholders.

Highest-signal resume keywords

Mortgage ServicingClaims AdministrationFHA/HUD ClaimsInvestor ReportingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementLoss MitigationForeclosure ProcessingBankruptcy ManagementAnalytical SkillsAttention to DetailProblem-SolvingOrganizational SkillsMortgage InsuranceRegulatory Compliance

Soft Skills

Effective CommunicationCollaborationSound JudgmentProfessionalismAbility to Manage Multiple Priorities

Tools & Technologies

ICE Mortgage TechnologyLoanSphere ClaimsProven ClaimsMicrosoft Office SuiteExcelOutlookWordTeams

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Default ServicingInvestor ReimbursementClaim SubmissionsClaim DeficienciesClaim AppealsServicing RecordsRecovery EffortsThird-Party VendorsAuditsRegulatory Examinations

About the role

Key responsibilities & impact

Prepare, review, submit, and manage mortgage insurance, FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, investor reimbursement, and other applicable claims through final resolution
Ensure claim submissions comply with investor, insurer, regulatory, and contractual requirements
Monitor claim inventories and follow up to ensure timely processing and recovery of proceeds
Research and resolve claim deficiencies, denials, curtailments, rescissions, and other claim exceptions
Coordinate reimbursement and recovery efforts related to foreclosure, bankruptcy, property preservation, title, tax, and other default servicing activities
Review claim documentation, servicing records, and loan histories for accuracy and completeness
Analyze losses and identify opportunities to improve recoveries and reduce claim-related losses
Assist with claim appeals and escalations
Identify trends, recurring deficiencies, and process improvement opportunities
Partner with internal servicing, bankruptcy, foreclosure, loss mitigation, property preservation, accounting, and investor reporting teams
Collaborate with attorneys, trustees, vendors, title companies, insurers, and investors to resolve claim-related issues
Serve as a subject matter resource regarding claim requirements, filing procedures, and recovery activities
Coordinate and monitor third-party vendors supporting claims administration and post-foreclosure activities
Maintain claim records, system documentation, and supporting files
Prepare and distribute recovery, aging, inventory, and management reports
Support audits, investor reviews, and regulatory examinations
Perform additional duties and special projects as assigned

Requirements

What you’ll need

Strong attention to detail and commitment to accuracy
Excellent analytical, problem-solving, and organizational skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Effective verbal and written communication skills
Ability to work independently and collaborate across teams
Sound judgment, professionalism, and ability to handle confidential information
Knowledge of mortgage servicing, default servicing, foreclosure, bankruptcy, loss mitigation, and investor reporting
Experience with Mortgage Insurance (MI), FHA/HUD, VA, USDA, Fannie Mae, Freddie Mac, or investor reimbursement claims
Familiarity with mortgage servicing systems and claims platforms, including ICE Mortgage Technology LoanSphere Claims and Proven Claims
High School Diploma or GED
3-5 years of experience in mortgage servicing, claims administration, default servicing, foreclosure, bankruptcy, investor reporting, or a related field
Intermediate proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and Teams
Experience utilizing mortgage servicing platforms and claims management systems
Preferred experience with ICE Mortgage Technology and Proven products, including MSP Director, Invoice Management, LoanSphere, LoanSphere Claims, and Proven Claims

Benefits

Comp & perks

Paid Time Off (PTO)
Medical, Dental & Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan