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Specialty Loan Advisor – High-Performance Servicing Role
Selene Finance LP. Manage a portfolio of Business Purpose Loans by providing consistent, high-quality servicing and support to internal and external stakeholders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Business Purpose Loans with a strong focus on customer service, compliance, and operational efficiency. Proficient in data analysis and reporting to enhance customer outcomes and meet production goals.
Highest-signal resume keywords
Business Purpose Loans ManagementMortgage Servicing ExperienceAnalytical SkillsMicrosoft Office ProficiencyCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Purpose LoansEscrow KnowledgeBilling UnderstandingPayment History AnalysisCross-Collateralized ServicingPartial Lien ReleasesProperty Preservation ProcessesData AnalysisReport GenerationKPI Achievement
Soft Skills
Advisory SkillsRelationship ManagementProblem-Solving SkillsAttention to DetailTeam Collaboration
Tools & Technologies
MSPBlack Knight/LPSSagentOneDriveOutlook
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Mortgage ServicingContact CenterComplianceCustomer ExperienceOperational Tasks
About the role
Key responsibilities & impact- Manage a portfolio of Business Purpose Loans by providing consistent, high-quality servicing and support to internal and external stakeholders
- Serve in an advisory capacity to customers, providing guidance tailored to their unique business needs
- Handle inbound and outbound calls, email, and text communications to support clients, attorneys, and authorized third parties
- Perform administrative, transactional, and operational tasks including research, analysis, and documentation
- Generate reports and analyze data to support strategic initiatives and improve customer outcomes
- Ensure compliance with company policies, procedures, and investor requirements
- Leverage systems and tools to ensure accuracy, efficiency, and strong customer experience
- Meet and exceed production goals (KPIs)
- Collaborate cross-functionally to resolve escalations and improve servicing effectiveness
Requirements
What you’ll need- 3–5 years of experience in mortgage servicing, contact center, or related roles
- Working knowledge of Business Purpose Loans (BPLs)
- Strong understanding of escrow, billing, payment histories, and 1098 statements
- Experience with cross-collateralized servicing and partial lien releases
- Knowledge of property preservation processes
- Strong analytical and problem-solving skills with high attention to detail
- Ability to manage high-volume workload and meet deadlines
- Excellent communication skills
- Ability to work independently and in a team environment
- Strong advisory and relationship management skills
- High school diploma or GED required
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, OneDrive, Outlook)
- Experience with MSP, Black Knight/LPS, or Sagent preferred
Benefits
Comp & perks- Paid Time Off (PTO)
- Medical, Dental & Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
- High performers may earn hybrid or remote work status based on sustained performance and business needs