Self Bill Pro

Product Manager

• Partner with the global product manager to define, prioritize, and manage the product roadmap
• Lead the product development lifecycle from ideation to launch
• Gather and analyze user feedback
• Write detailed user stories and specifications
• Collaborate with the offshore software development team
• Provide technical oversight and guidance on product features, enhancements, and operational issues
• Ensure compliance with security standards such as SOC 2 and HIPAA
• Protect the organization’s data and systems
• Communicate with and manage relationships with customers, investors, and internal teams
• Gather requirements, test ideas, and communicate product progress
• Work closely with the stateside operational team to translate business needs into technical requirements
• Oversee day-to-day IT operations, helpdesk support, and resolution of operational issues and hotfixes during employee onboarding
• Report to the Chief Operating Officer

Director of Product Management – IT Operations

Implementation Specialist

• Manage a portfolio of 15–25 concurrent implementation projects
• Gather and analyze business requirements for EDI integration projects
• Translate client needs into technical specifications
• Design and implement EDI data mappings and transformations
• Troubleshoot and resolve EDI transmission and processing errors
• Serve as an externally-facing professional representing Self Bill Pro
• Coordinate with internal teams, clients, carriers, and external partners for timely project delivery
• Provide ongoing support and maintenance for EDI integrations
• Monitor and optimize EDI processes for efficiency and performance
• Stay current on EDI, API integration, and benefit administration industry trends and best practices
• Communicate complex technical concepts to non-technical stakeholders
• Build trusted relationships with client stakeholders, brokers, and carrier partners
• Anticipate client needs and deliver a best-in-class implementation experience
• Provide clear, timely, and specific project-status communication throughout implementations

Director of Product Management – IT Operations

Implementation Manager