Implementation Manager

Self Bill Pro

. Manage a portfolio of 15–25 concurrent implementation projects .

Posted 11/3/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing EDI and API integration projects, with a strong focus on client relationship management and effective communication. Proficient in data mapping, troubleshooting, and optimizing EDI processes to enhance performance and efficiency.

Highest-signal resume keywords

EDI ImplementationAPI IntegrationClient Relationship ManagementData Mapping and TransformationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EDIAPIData MappingData TransformationFixed-Width File FormatsLDEx XMLMicrosoft ExcelTroubleshootingProcess OptimizationBusiness Requirements Analysis

Soft Skills

Customer Service OrientationProblem-SolvingInterpersonal CommunicationWritten CommunicationAnalytical Abilities

Tools & Technologies

ADP Workforce NowWorkdayBswiftInsurance Carrier Systems

Industry Keywords

Benefits AdministrationClient-Facing RoleImplementation ProjectsStakeholder CommunicationProject Status Communication

About the role

Key responsibilities & impact

Manage a portfolio of 15–25 concurrent implementation projects
Gather and analyze business requirements for EDI integration projects
Translate client needs into technical specifications
Design and implement EDI data mappings and transformations
Troubleshoot and resolve EDI transmission and processing errors
Coordinate with internal teams and external partners, including clients and carriers
Provide ongoing support and maintenance for EDI integrations
Monitor and optimize EDI processes for efficiency and performance
Stay current on EDI, API integration, and benefit administration trends and best practices
Communicate complex technical concepts to non-technical stakeholders
Build trusted relationships with client stakeholders, brokers, and carrier partners
Anticipate client needs and deliver a high-quality implementation experience
Provide clear, timely, and specific project-status communication throughout implementations

Requirements

What you’ll need

5+ years managing a portfolio of concurrent projects with internal and external stakeholders
5+ years in a client-facing role owning client relationships end to end
Demonstrated experience independently navigating difficult client conversations and resolving escalated issues
5+ years of experience in EDI and/or API implementation and support, preferably within the benefits administration industry
Strong customer service orientation and proactive approach to resolving client issues
Understanding of fixed-width file formats and preferably LDEx XML
Familiarity with benefit administration platforms such as ADP Workforce Now, Workday, or bswift, and/or insurance carrier systems is a plus
Experience with or strong interest in data mapping and transformation tools
Comfort with or interest in analyzing and manipulating data using Microsoft Excel
Excellent written and verbal communication, interpersonal, and problem-solving skills
Ability to manage multiple tasks and projects simultaneously and meet deadlines in a dynamic environment
Strong analytical abilities to diagnose issues and develop effective solutions
Passion for client service and a track record of building strong, lasting client relationships
Strong track record of clear, confident communication with clients, particularly around project timelines and status
Bachelor’s Degree Preferred
Must currently reside within the United States
Must be authorized to work in the United States without requiring current or future employer sponsorship

Benefits

Comp & perks

Collaborative and ambitious team environment
Opportunity to transform outdated processes through smart, scalable technology
Opportunity to make a difference in the employee benefits landscape