Implementation Manager

Self Bill Pro

. Manage a portfolio of 15–25 concurrent implementation projects .

Posted 10/23/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing EDI and API integration projects, with a strong focus on client relationship management and effective communication. Proficient in data mapping, troubleshooting, and optimizing EDI processes to enhance performance and client satisfaction.

Highest-signal resume keywords

EDI ImplementationAPI IntegrationClient Relationship ManagementData Mapping and TransformationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EDIAPIData MappingData TransformationFixed-Width File FormatsLDEx XML File FormatMicrosoft ExcelTroubleshootingPerformance OptimizationBusiness Requirements Analysis

Soft Skills

CommunicationInterpersonal SkillsProblem-SolvingCustomer Service OrientationProactive Approach

Tools & Technologies

ADP Workforce NowWorkdayBswiftInsurance Carrier Systems

Industry Keywords

Benefits AdministrationClient-Facing RoleProject Status CommunicationImplementation ExperienceStakeholder Management

About the role

Key responsibilities & impact

Manage a portfolio of 15–25 concurrent implementation projects
Gather and analyze business requirements for EDI integration projects and translate client needs into technical specifications
Design and implement EDI data mappings and transformations
Troubleshoot and resolve EDI transmission and processing errors
Serve as an externally-facing professional representing Self Bill Pro
Coordinate with internal teams and external partners, including clients and carriers, for timely project delivery
Provide ongoing support and maintenance for EDI integrations
Monitor and optimize EDI processes for efficiency and performance
Stay current on EDI, API integration, and benefit administration trends and best practices
Communicate complex technical concepts to non-technical stakeholders
Build trusted relationships with clients, brokers, and carrier partners
Anticipate client needs and deliver a best-in-class implementation experience
Provide clear, timely, and specific project-status communication throughout implementations

Requirements

What you’ll need

6+ years managing a portfolio of concurrent projects with both internal and external stakeholders
6+ years in a client-facing role owning client relationships end to end, with demonstrated experience independently navigating difficult client conversations and resolving escalated issues
4+ years of experience in EDI and/or API implementation and support, preferably within the benefits administration industry
Strong customer service orientation with a proactive approach to owning and resolving client issues
Understanding of fixed-width file formats and the LDEx XML file format
Familiarity with common benefit administration platforms (e.g., ADP Workforce Now, Workday, bswift) and/or insurance carrier systems is a plus
Experience with, or a strong interest in learning, data mapping and transformation tools
Comfort with, or interest in, analyzing and manipulating data, particularly using Microsoft Excel, is essential
Excellent communication, interpersonal, and problem-solving skills, both written and verbal
Ability to manage multiple tasks and projects simultaneously and meet deadlines in a dynamic environment
Strong analytical abilities to diagnose issues and develop effective solutions
Genuine passion for client service, with a track record of building strong, lasting client relationships
Strong track record of clear, confident communication with clients, particularly around project timelines and status
Bachelor’s Degree Preferred
Must currently reside within the United States
Must answer employment visa sponsorship question