Client & Delivery Lead – Customer Success, Insurance & Banking

SELISE Group

. Identify customer requirements and needs and develop solution approaches .

Posted 10/12/2026full-timeZürich • SwitzerlandSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and customer relationship management within digital environments, with a strong focus on developing solutions and managing interdisciplinary teams. Proficient in facilitating workshops and presentations, while effectively communicating in both German and English.

Highest-signal resume keywords

Project ManagementCustomer Relationship ManagementDigital Solutions DevelopmentFluent German and EnglishInsurance Sector Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementCustomer Relationship ManagementDigital Solutions DevelopmentMVP DevelopmentWorkshop Facilitation

Soft Skills

Strong Communication SkillsHigh Self-MotivationDecisivenessAdaptabilityExcellent Time-Management Skills

Industry Keywords

Insurance SectorBanking SectorHealth Insurance SectorBusiness AdministrationBusiness Information Systems

About the role

Key responsibilities & impact

Identify customer requirements and needs and develop solution approaches
Prepare presentations and proposals for prospective and existing customers
Take responsibility for project deadlines and coordinate interdisciplinary teams
Structure complex products into releases and develop MVPs with customers
Independently manage projects
Lead digital projects as the link between business and IT
Collaborate with developers, business analysts, designers, and other team members across multiple locations
Design and facilitate workshops
Manage and further develop assigned customer accounts
Identify opportunities for account growth and position new solutions

Requirements

What you’ll need

University or college degree, ideally in business administration, business information systems, or a related field
Experience in customer relationship management and project management, ideally in a digital environment
Experience in the insurance, banking, or health insurance sector
Highly independent working style and a strong hands-on mentality
Structured approach to work and excellent time-management skills
Strong communication skills in German and English
Fluent German and English
Affinity for technical topics and/or digital platform solutions
Confident presence in customer meetings and presentations
High self-motivation, decisiveness, and adaptability

Benefits

Comp & perks

Permanent employment contract
20 days of annual leave
Flexible working models: remote work, working from our offices at The Circle at Zurich Airport, or workation opportunities
Exciting and varied projects involving real challenges and visible impact
Open, team-oriented culture with room for individual initiative
Work environment that supports professional and personal growth
Supportive colleagues and experienced mentors
After-work activities