Client & Delivery Manager – Customer Success, Insurance & Banking

SELISE Group

. Together with the team, identify new requirements and needs of our customers and develop compelling solution approaches based on them (business analysis and requirements engineering).

Posted 10/15/2026full-timeZürich • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management and customer relationship management skills, with a focus on developing digital solutions and facilitating effective communication between business and IT. Proficient in managing interdisciplinary teams and delivering compelling presentations in both German and English.

Highest-signal resume keywords

Project ManagementCustomer Relationship ManagementBusiness AnalysisDigital Solutions DevelopmentFluency in German and English

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business AnalysisRequirements EngineeringProject ManagementDigital Platform SolutionsMVP Development

Soft Skills

Strong Time-Management SkillsExcellent Communication SkillsHigh Self-MotivationDecisivenessAdaptability

Industry Keywords

Insurance SectorBanking SectorHealth Insurance Sector

About the role

Key responsibilities & impact

Together with the team, identify new requirements and needs of our customers and develop compelling solution approaches based on them (business analysis and requirements engineering).
Prepare presentations and proposals for prospective and existing customers.
Take responsibility for project deadlines and coordinate interdisciplinary teams.
Break down complex products into clearly defined releases and work with customers to develop MVPs that can be implemented and launched promptly.
Take independent ownership of your projects.
Act as the link between business and IT, lead digital projects, and actively support the development of our customer relationships.
Collaborate with developers, business analysts, designers, and other team members across different locations.
Design and facilitate workshops to capture both explicit and underlying customer requirements.
Actively manage and develop your assigned customer accounts, identify opportunities for expansion at an early stage, and position new solutions together with the customer.

Requirements

What you’ll need

A university or higher-education degree, ideally in business administration, business information systems, or a related field.
Previous experience in customer relationship management and project management, ideally in a digital environment.
Experience in the insurance, banking, or health insurance sector.
A high degree of independence, a strong hands-on mentality, and the ability to quickly take on responsibility independently.
A structured approach to work, strong time-management skills, and a commitment to working efficiently and independently.
Excellent written and verbal communication skills in both German and English; additional languages are a plus.
Fluency in German and English.
A strong affinity for technical topics and/or digital platform solutions.
A confident presence in customer meetings and presentations.
High self-motivation, decisiveness, and adaptability in a dynamic environment.

Benefits

Comp & perks

Permanent employment contract
3-month probationary period
42-hour workweek
20 days of annual leave
Flexible working models: work remotely, from our offices at The Circle at Zurich Airport, or take advantage of workation opportunities
Exciting and varied projects with genuine challenges and visible impact
An open, team-oriented culture with room for individual initiative
A working environment that supports your professional and personal growth
A young and innovative team that occasionally stays on for after-work drinks