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Customer Success Manager – Insurance & Banking
SELISE Group. Identify customer requirements and needs and develop compelling solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and project management within digital environments, with a strong focus on developing solutions that meet customer needs. Proficient in managing interdisciplinary teams and facilitating workshops to capture requirements, while maintaining excellent communication in both German and English.
Highest-signal resume keywords
Customer Success ManagementProject ManagementDigital Platform SolutionsFluent German and EnglishAccount Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementCustomer Requirements AnalysisMVP DevelopmentDigital Solutions DesignProposal Preparation
Soft Skills
Strong Time-ManagementExcellent CommunicationHigh Self-MotivationDecisivenessAdaptability
Industry Keywords
Insurance SectorBanking SectorHealth Insurance SectorBusiness AdministrationBusiness Information Systems
About the role
Key responsibilities & impact- Identify customer requirements and needs and develop compelling solutions
- Prepare presentations and proposals for prospective and existing customers
- Take responsibility for project deadlines and coordinate interdisciplinary teams
- Structure complex products into clearly defined releases and develop MVPs together with customers
- Take independent ownership of projects and lead digital projects as the link between business and IT
- Collaborate with developers, business analysts, designers, and other team members across multiple locations
- Design and facilitate workshops to capture customer requirements
- Actively manage and develop assigned customer accounts, identify growth opportunities, and position new solutions
Requirements
What you’ll need- University or college degree, ideally in business administration, business information systems, or a related field
- Experience in customer success or account management and project management, ideally in a digital environment
- Experience in the insurance, banking, or health insurance sector
- Highly independent working style, a strong hands-on mentality, and the ability to quickly take on responsibility independently
- Structured approach to work and strong time-management skills
- Excellent written and verbal communication skills in German and English
- Fluent German and English; additional languages are a plus
- Strong affinity for technical topics and/or digital platform solutions
- Confident presence in customer meetings and presentations
- High self-motivation, decisiveness, and adaptability in a dynamic environment
Benefits
Comp & perks- Flexible working models: work remotely, from our offices at The Circle at Zurich Airport, or take advantage of workation opportunities
- Exciting and varied projects with real challenges and visible impact
- An open, team-oriented culture with room for initiative
- A working environment that supports your professional and personal growth
- Supportive colleagues and experienced mentors
- An international and dynamic team
- After-work activities