Customer Success Manager – Insurance, Banking

SELISE Group

. Identify new customer requirements and needs and develop compelling solution approaches (Business Analysis & Requirements Engineering) .

Posted 10/10/2026full-timeZürich • SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Analysis, Project Management, and Customer Success within digital environments, with a strong focus on developing and implementing solutions that meet customer needs. Proficient in managing cross-functional teams and facilitating workshops to capture requirements, while maintaining excellent communication in both German and English.

Highest-signal resume keywords

Business AnalysisProject ManagementCustomer SuccessFluent German and EnglishDigital Platform Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirements EngineeringProject CoordinationMVP DevelopmentAccount ManagementSolution Development

Soft Skills

Strong Time-ManagementExcellent CommunicationHigh Self-MotivationDecisivenessAdaptability

Industry Keywords

Insurance SectorBanking SectorHealth Insurance SectorCross-Functional Collaboration

About the role

Key responsibilities & impact

Identify new customer requirements and needs and develop compelling solution approaches (Business Analysis & Requirements Engineering)
Prepare presentations and proposals for prospects and existing customers
Take responsibility for project deadlines and coordinate cross-functional teams
Structure complex products into clearly defined releases and work with customers to develop, implement, and launch MVPs
Independently manage projects and lead digital projects as the bridge between Business and IT
Collaborate with developers, business analysts, designers, and other team members across different locations
Design and facilitate workshops to capture customer requirements
Actively manage and develop assigned customer accounts, identify growth opportunities, and position new solutions with customers

Requirements

What you’ll need

A university or higher-education degree, ideally in Business Administration, Business Information Systems, or a related field
Experience in customer success or account management and project management, ideally in a digital environment
Experience in the insurance, banking, or health insurance sector
A high degree of independence, a strong hands-on mentality, and the ability to quickly take on responsibility independently
Structured working style and strong time-management skills
Excellent written and verbal communication skills in German and English
Fluent German and English; additional languages are a plus
Strong affinity for technical topics and/or digital platform solutions
Confident presence in customer meetings and presentations
High self-motivation, decisiveness, and adaptability in a dynamic environment

Benefits

Comp & perks

Flexible working models: work remotely, from our offices at The Circle at Zurich Airport, or take advantage of workation opportunities
Exciting and varied projects with real challenges and visible impact
An open, team-oriented culture with room for personal initiative
A working environment that supports your professional and personal growth
A young, international, and dynamic team with supportive colleagues and experienced mentors
A young and innovative team that occasionally stays for after-work activities