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About the role
Key responsibilities & impact- Provide support for civil litigation activities, including court proceedings and administrative matters such as cases filed with Procon (the Brazilian consumer protection agency)
- Gather the documentation and information required to prepare defenses, submissions, and other legal filings
- Fulfill legal orders and obligations, including injunctions and interim relief measures
- Conduct searches and analyze customer data in internal systems to gather commercial, operational, and financial information
- Collaborate with internal teams and business partners to obtain information, identify issues, and resolve requests and complaints
- Take the necessary steps and assist analysts and attorneys in complying with court orders, interim relief measures, and operational or payment obligations
- Organize and keep records and tracking tools related to supporting documentation and legal orders up to date
- Contribute to the department’s performance metrics and overall targets
Requirements
What you’ll need- High school diploma
- Intermediate to advanced proficiency in Microsoft Office
- Strong writing skills
- Responsible, organized, and committed to meeting deadlines
- Excellent communication and writing skills
- Dynamic, analytical, and detail-oriented
- Business-oriented mindset and initiative to contribute to process improvements
- Ability to work as part of a team and build strong interpersonal relationships
- Previous experience in a legal department and/or handling customer service, ombudsman, Reclame Aqui, or Procon matters is a plus
- A completed or ongoing degree in a related field is a plus (e.g., Business Administration, Communications, Law, Marketing, Data, or related fields)
Benefits
Comp & perks- Transportation allowance or office parking
- Meal voucher or food allowance — choose one of the two options
- Medical insurance
- Dental insurance
- Telemedicine — available 24 hours a day, seven days a week
- Wellhub (formerly Gympass)
- Zenklub
- Home office allowance
- Profit-sharing bonus, in accordance with the applicable policy
- Birthday day off — time off on your birthday and on the company’s anniversary
- Sem Parar tag — at no cost
- Life insurance
- Parental leave — paid leave for mothers, fathers, or guardians to welcome a child through birth or adoption
- Education incentive — up to 25% discount on postgraduate programs or an MBA