Sem Parar

Attorney

• Ensure the efficient management of the company’s civil and consumer litigation matters
• Ensure compliance with court-ordered obligations and the proper execution of litigation strategies
• Provide legal support to business areas
• Manage portfolios of high-volume civil and consumer litigation matters in coordination with external law firms
• Monitor settlements, appeals, court-ordered payments, and compliance with procedural obligations
• Support the development of legal strategies and defense arguments
• Track and update case information in legal management systems
• Provide support for matters involving Procon and the company’s internal departments
• Contribute to risk mitigation, business continuity, and the continuous improvement of internal processes
• Provide coverage during the department leadership’s maternity leave

Junior Litigation Attorney – Temporary

Business Analyst

• Develop and conduct quantitative and qualitative research (marketing funnel studies, PR research, ad hoc research, brand tracking, deepening customer knowledge, purchase motivations and triggers, segmentation and persona development, Value Proposition Canvas, etc.)
• Apply new research methodologies, such as ethnographic research, customer panels, and in-depth interviews
• Map the customer journey, identifying pain points and opportunities for improvement in marketing and customer experience strategies
• Develop questionnaires and interview guides, and coordinate data collection with partners or internal teams
• Coordinate customer interactions to deepen customer understanding and capture insights into their experiences with services and brand touchpoints
• Explore new research tools, technologies, channels, and touchpoints, ensuring diversity in insight collection
• Analyze customer behavioral data, combining it with research findings to generate strategic insights
• Conduct market benchmarking, analyzing brand perception and industry trends
• Monitor competitors and changes in consumer behavior to anticipate opportunities

Customer Insights Analyst, Mid-Level

Strategy

• Analyze customer behavior throughout the customer journey, identifying needs, barriers, patterns, and opportunities
• Analyze data related to usage, consumption, revenue, profitability, satisfaction, engagement, conversion, and churn risk
• Identify opportunities for activation, monetization, cross-selling, upselling, and retention
• Build segmentation models and eligibility criteria based on customer behavior, value, needs, and lifecycle stage
• Translate analyses and insights into recommendations, projects, and action plans
• Structure hypotheses, strategic briefs, requirements, KPIs, and success criteria for initiatives
• Work cross-functionally with Data, CRM, Marketing, Product, Pricing, Customer Experience, Technology, Customer Service, and Channels teams
• Monitor initiative KPIs and results, recommending optimizations
• Create presentations, reports, and executive materials to support decision-making
• Contribute to the development of Customer Lifecycle metrics and intelligence

Senior Analyst – Strategy and Lifecycle Intelligence

Sales

• Ensure sales targets and other organizational goals are met by motivating the team and reinforcing the company’s objectives.
• Train, support, and supervise new employees, explaining how the product works and ensuring high-quality customer service.
• Manage personnel by providing guidance on company procedures and processes.
• Monitor each point of sale, tracking sales and providing support when questions arise to ensure targets are achieved.
• Compile monthly sales figures for commission payments, tracking sales and forwarding the information to the Sales Coordinator.
• Monitor individual daily results to support strategic decisions and sales team scheduling, using controls and reports established by the department.
• Drive sales growth through action plans such as incentive campaigns, script development, and visual communications.
• Manage absenteeism through periodic visits.
• Ensure the team is properly uniformed by distributing personal protective equipment (PPE).
• Ensure the timely hiring of a qualified sales team through recruitment and selection in partnership with outsourced providers and coordination with Human Resources.
• Allocate sales targets and tasks, establishing priorities.
• Ensure the satisfaction of internal employees and customers.
• Maintain strong relationships with partners, such as dealerships, shopping malls, and accredited partners.
• Maintain adequate supplies of identification badges and materials by monitoring inventory daily and replenishing weekly requests from points of sale.
• Safeguard company equipment under your responsibility, including the car, mobile phone, laptop, and other items.
• Identify process improvements.

Sales Supervisor

• Ensure sales targets and other goals established by the organization are met by motivating the team and reinforcing the company’s objectives.
• Train, support, and supervise new employees, explaining how the product works and ensuring high-quality customer service.
• Manage personnel by providing guidance on the company’s procedures and processes.
• Monitor each point of sale, tracking sales and providing support when questions arise to ensure targets are achieved.
• Compile monthly sales figures for commission payments, monitoring sales and forwarding the information to the coordinator.
• Track individual daily results to support strategic decisions and sales team scheduling, using controls and reports established by the department.
• Drive sales growth through action plans such as incentive campaigns, script development, and visual communications.
• Control absenteeism through periodic visits.
• Ensure the team is properly uniformed by distributing personal protective equipment (PPE).
• Ensure the timely hiring of a qualified sales team through recruitment and selection in partnership with outsourced companies and coordination with Human Resources.
• Assign sales targets and tasks, establishing priorities.
• Ensure the satisfaction of internal employees and customers.
• Maintain strong relationships with partners, such as dealerships, shopping malls, and accredited partners.
• Ensure the supply of tags and materials by monitoring inventory daily and replenishing point-of-sale requests weekly.
• Safeguard company equipment under your responsibility, including the car, cellphone, laptop, and other items.
• Identify process improvements.

Analyst

• Manage and control treasury operations
• Manage and update daily, weekly, and monthly cash flow
• Prepare short-, medium-, and long-term cash flow forecasts
• Perform and monitor bank reconciliations, identifying and resolving discrepancies between bank statements and the ERP system
• Control and monitor bank balances, financial investments, and cash movements
• Execute financial investment and redemption transactions, monitoring investment returns and liquidity
• Ensure the accurate settlement of payments and receipts in compliance with internal procedures
• Analyze and monitor financial integrations between banks, systems, and payment platforms
• Participate in projects related to API-based financial settlements, including PIX, bank slips, transfers, and other electronic payment methods
• Develop controls, KPIs, and management reports to support decision-making
• Propose and implement improvements, automation, and optimization of treasury processes
• Support internal and external audits, ensuring the traceability of financial information
• Use data analysis and Artificial Intelligence tools to improve operational efficiency and processes

Treasury Analyst – Mid-Level

Data Analyst

• Monitor and analyze performance indicators for inbound customer service operations
• Develop analyses to identify deviations, trends, and improvement opportunities
• Automate analyses and processes using SQL and Python
• Create and maintain Power BI dashboards to track results
• Prepare executive studies and presentations to support leadership decision-making
• Generate analytical intelligence for inbound customer service operations
• Support decision-making through analyses, studies, and KPI monitoring
• Track operational performance by developing diagnostics and strategic analyses
• Develop analytical solutions to support the improvement of operational results

Senior Data Analyst

• Develop, review, and implement credit policies and strategies
• Monitor portfolio performance indicators and analyze risk trends
• Conduct customer behavior studies and statistical analyses to support decision-making
• Prepare reports, dashboards, and executive presentations for leadership
• Contribute to continuous improvement, process automation, and the enhancement of credit decision engines

Mid-Level Credit Policy Analyst

Technician

• Provide guidance on technical safety standards and ensure compliance to prevent accidents and occupational illnesses
• Support campaigns, presentations, and training on the use of PPE, activity-related risks, and environmental care
• Conduct workplace inspections, identify hazardous conditions, and eliminate unsafe situations
• Train and raise employees’ awareness of safe workplace practices
• Prepare onboarding and recurring training programs covering safety, standards, and procedures
• Select, distribute, and inspect personal protective equipment and fire protection equipment
• Collaborate on building modification and new facility projects to create safer working conditions
• Research and analyze the causes of occupational illnesses and unhealthy environmental conditions, taking the appropriate legal measures
• Lead campaigns and monitor and evaluate training and communications activities
• Collaborate with the Internal Accident Prevention Commission (CIPA) on corrective and preventive accident-prevention solutions
• Compile and analyze workplace accident and occupational illness statistics
• Develop disaster control, firefighting, and rescue plans
• Support the Internal Workplace Accident Prevention Week (SIPAT) by organizing activities and resources
• Assess workplace accidents and follow up with injured employees to ensure appropriate medical care
• Support the updating of periodic medical examinations and present relevant performance indicators

Occupational Safety Technician – Mid-Level

Controller

• Perform analyses and validate adjustments between IFRS/BRGAAP and US GAAP
• Conduct critical reviews of financial reports submitted to headquarters and other stakeholders
• Support and respond to external and internal audits, as well as SOX controls activities
• Participate in building and advancing the Quality Assurance function by proposing improvements and controls
• Identify opportunities to automate and enhance financial close and reporting processes
• Serve as a technical reference for financial reporting and corporate accounting
• Contribute to the proper application of IFRS and US GAAP standards
• Support continuous improvement initiatives, internal controls, and process automation

Senior Controllership Analyst

• Map, analyze, and optimize Retail Channel processes, identifying opportunities for improvement
• Lead continuous improvement, automation, and operational workflow enhancement initiatives
• Serve as the liaison between Business, Technology, Process, and internal partner teams
• Gather requirements, track projects, and ensure the effective implementation of system improvements
• Monitor operational and commercial performance indicators, proposing actions to increase efficiency and performance
• Support the development of Retail Channel commercial processes by optimizing processes, systems, and projects
• Analyze, structure, and improve sales processes, tracking projects, performance indicators, and system-related requests

Commercial Analyst, Mid-Level

• Analyze and resolve inquiries from consumers, the Central Bank of Brazil, consumer protection agencies, and other Ombudsman channels
• Ensure the conclusive and timely handling of Ombudsman cases
• Analyze and handle inquiries submitted through the Ombudsman, Central Bank of Brazil, consumer protection agencies, and other regulatory channels
• Prepare technical, well-substantiated responses within regulatory deadlines
• Conduct recurrence and root-cause analyses, proposing improvements to processes and customer journeys
• Use AI tools, data analysis, and automation to improve productivity and quality
• Produce reports, executive presentations, and recommendations for partner teams
• Identify root causes, generate insights for process improvement, support simplification and automation initiatives, and contribute to operational efficiency and a high-quality customer experience

Ombudsman Analyst (Mid-Level)

Systems Engineer

• Gather, analyze, and document corporate systems requirements, translating business needs into technical specifications.
• Develop and configure low-code applications on the ServiceNow platform, including the creation of forms, workflows, integrations, and portals.
• Create dashboards, performance indicators, and reports to monitor performance and support decision-making.
• Support the execution of corporate systems projects, from planning through go-live.
• Identify opportunities for process automation and continuous improvement.
• Ensure the quality of deliverables by conducting functional testing and validations with the relevant teams.
• Collaborate with infrastructure, governance, and security teams to ensure solution compliance.
• Document developed solutions and support end-user training.

Low-Code Systems Analyst, Junior

Account Executive

• Identify new business opportunities for VB by prospecting, qualifying, negotiating, and selling to SME clients through outbound calls, inbound leads, and follow-up on ongoing negotiations
• Maximize daily calls and negotiations to achieve targets
• Execute leadership strategies and direction to achieve results
• Keep Salesforce updated with customer and deal information
• Update the sales pipeline and forecast in Excel daily
• Present and forward the information required to initiate sales implementations to leadership and support teams
• Contribute to post-sales activities by monitoring implementations, strengthening relationships, and proposing additional value and services
• Partner with internal teams to move negotiations forward
• Contribute to the development and sharing of best practices

Sales Consultant – Junior

Outside Sales

• Maintain and develop outsourced, retail, and automated sales channels
• Support the sales supervisor with administrative routines
• Monitor the performance of retail channels
• Make periodic visits to points of sale
• Request communication materials
• Identify and negotiate the replenishment or purchase of devices at points of sale
• Identify opportunities to improve sales approaches and display positioning
• Provide general guidance on Sem Parar to points of sale
• Monitor service delivery by providers serving major retail chains
• Build and maintain relationships with points of sale
• Prospect new points of sale
• Collect and deliver forms, benefits, devices, documents, uniforms, and office supplies

Junior Litigation Attorney – Temporary

Customer Insights Analyst, Mid-Level

Senior Analyst – Strategy and Lifecycle Intelligence

Sales Supervisor

Sales Supervisor

Treasury Analyst – Mid-Level

Senior Data Analyst

Mid-Level Credit Policy Analyst

Occupational Safety Technician – Mid-Level

Senior Controllership Analyst

Commercial Analyst, Mid-Level

Ombudsman Analyst (Mid-Level)

Low-Code Systems Analyst, Junior

Sales Consultant – Junior

External Sales Representative