Customer Communications Coordinator

Sem Parar

. Manage the Customer Communications plan from understanding business needs and developing the brief through implementation, performance tracking, and continuous improvement of initiatives .

Posted 9/17/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Communications strategy, integrating various channels and managing stakeholder relationships to enhance customer experience and drive business performance. Proficient in developing and executing communications plans while monitoring KPIs for continuous improvement.

Highest-signal resume keywords

Customer Communications StrategyCRM ManagementKPI MonitoringProject ManagementStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Communications Plan DevelopmentCustomer Journey AnalysisPerformance TrackingGrowth StrategyChannel Integration

Soft Skills

Team DevelopmentOperational EfficiencyCross-Functional Collaboration

Certifications & Qualifications

Bachelor’s Degree in MarketingBachelor’s Degree in AdvertisingBachelor’s Degree in Business Administration

Industry Keywords

Customer ExperienceBusiness KPIsCore ProductsNew Core ProductsCommunications Governance

About the role

Key responsibilities & impact

Manage the Customer Communications plan from understanding business needs and developing the brief through implementation, performance tracking, and continuous improvement of initiatives
Ensure alignment between Communications and the Business, taking into account the needs and priorities of Core and New Core products, such as Insurance, Vehicle Taxes and Fines, Credit Cards, Fueling, Parking, and Free Flow
Ensure an integrated view of communications throughout the customer journey by connecting different touchpoints, channels, and needs
Act as the primary interface between the Business, Product, and specialist Communications teams
Translate strategic needs into communications direction and coordinate with CRM, Content, Creative, Media, Brand, Press, and other teams
Monitor communications, customer behavior, and business KPIs, identifying opportunities for improvement, optimization, and value creation
Lead the evolution of the Customer Communications operation by establishing processes, governance, and prioritization criteria
Manage the team, develop talent, ensure operational efficiency, and oversee the department budget

Requirements

What you’ll need

Bachelor’s degree in Marketing, Advertising, Business Administration, or a related field
Experience in Customer Communications strategy and management, including Growth, CRM, and CLV
Experience developing and managing communications plans
Experience monitoring and managing communications and business KPIs
Experience integrating different communications channels and disciplines
Experience managing stakeholders and partnering with business teams
Experience in people development and management
Project management experience
Experience in Communications Strategy
Experience with customer journeys and customer experience
Experience with CRM and communications channels
Experience analyzing and managing KPIs

Benefits

Comp & perks

Transportation allowance or office parking
Food allowance or meal allowance — choose one of the two options
Health insurance
Dental insurance
Telemedicine — available 24 hours a day, 7 days a week
Wellhub (formerly Gympass)
Zenklub
Work-from-home allowance
Profit-sharing and results bonus, in accordance with the applicable policy
Birthday day off — time off on your birthday and on the company’s anniversary
Sem Parar Tag — free of charge
Life insurance
Parental leave — paid leave for mothers, fathers, or guardians to welcome a child through birth or adoption
Educational assistance — up to 25% discount on postgraduate or MBA programs