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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced proficiency in SQL and Power BI for data analysis and dashboard development, alongside strong leadership in managing multidisciplinary teams focused on Planning, Analytics, Data Architecture, and Finance. Proven experience in budgeting, forecasting, and implementing process automation to enhance operational efficiency.
Highest-signal resume keywords
Advanced Proficiency In SQLPower BI Dashboard DevelopmentExperience With Python And SparkLeadership In Data ArchitectureAgile Project Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLPower BIPythonSparkData ArchitecturePredictive ModelingBudgetingForecastingFinancial ControlP&L Processes
Soft Skills
Analytical MindsetClear CommunicationCoachingDelegationCross-Functional Influence
Certifications & Qualifications
Bachelor’s Degree In Business AdministrationMBA In Data SciencePostgraduate Qualification In Business AnalyticsPostgraduate Qualification In Project Management
Industry Keywords
Call Center OperationsData ScienceProcess AutomationOperational EfficiencyTechnology CompaniesFintechE-CommerceDigitized Customer Journeys
Tech Stack
Tools & technologiesPythonSparkSQL
About the role
Key responsibilities & impact- Lead a multidisciplinary team focused on Planning, Analytics, Data Architecture, and Finance
- Work directly with the Operations leadership team
- Ensure excellence in the management of KPIs, automation initiatives, projects, and budgets
- Develop analyses, predictive models, and clustering solutions
- Develop team members and promote a data-driven culture
- Create and enhance process automation to improve operational efficiency
- Ensure the accuracy and continuous improvement of cancellation and call center KPIs
- Lead and develop the Planning, Analytics, Data Architecture, and Finance data team
- Provide coaching, delegation, and ongoing feedback
- Manage agile projects, including prioritization, scope definition, and delivery tracking
Requirements
What you’ll need- Advanced proficiency in SQL and Power BI for dashboard development and analysis
- Experience with Python, Spark, data architecture, and the medallion architecture
- More than 5 years of experience in call center operations
- Knowledge of Data Science and its application to business
- Experience with budgeting, forecasting, financial control, and P&L processes
- Cross-functional influence to coordinate requirements and solutions with Product, Marketing, IT, and Finance
- Strong analytical and leadership skills for data-driven decision-making
- Experience leading teams, including coaching, delegation, and ongoing feedback
- Analytical mindset for interpreting reports and identifying opportunities and risks
- Clear communication skills to translate technical insights into strategic recommendations for senior management
- Experience managing agile projects, including prioritization, scope definition, and delivery tracking
- Bachelor’s degree in Business Administration, Economics, Engineering, Statistics, Computer Science, or a related field
- An MBA or postgraduate qualification in Data Science, Business Analytics, or Project Management is a plus
- Experience in technology companies, fintech, or e-commerce—ideally with governance of digitized customer journeys—is a plus
Benefits
Comp & perks- Transportation allowance or parking at the office
- Meal allowance or food voucher—you choose one of the two options
- Health insurance
- Dental insurance
- Telemedicine—available 24 hours a day, 7 days a week
- Wellhub (formerly Gympass)
- Zenklub
- Work-from-home allowance
- Profit-sharing bonus, in accordance with the applicable policy
- Birthday day off—time off on your birthday and on the company’s anniversary
- Free Sem Parar Tag
- Life insurance
- Parental leave—paid leave for mothers, fathers, or guardians to welcome the arrival of a child through birth or adoption
- Education incentive—up to 25% off postgraduate programs or an MBA
