Ombudsman Analyst (Mid-Level)

Sem Parar

. Analyze and resolve inquiries from consumers, the Central Bank of Brazil, consumer protection agencies, and other Ombudsman channels .

Posted 9/21/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Ombudsman operations, regulatory compliance, and consumer protection, with a strong focus on process improvement and data analysis. Proficient in preparing technical responses and utilizing AI tools to enhance operational efficiency and customer experience.

Highest-signal resume keywords

Ombudsman Operations ExperienceRegulatory Compliance KnowledgeData Analysis and AutomationTechnical Writing SkillsContinuous Improvement Initiatives

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisRoot Cause AnalysisKPI AnalysisProcess ImprovementQuality Metrics Analysis

Soft Skills

Excellent Written CommunicationProblem-Solving

Tools & Technologies

AI ToolsPower BI

Certifications & Qualifications

Ombudsman Certification/Training

Industry Keywords

Consumer ProtectionCentral Bank of BrazilRegulatory BodiesOmbudsman Channels

About the role

Key responsibilities & impact

Analyze and resolve inquiries from consumers, the Central Bank of Brazil, consumer protection agencies, and other Ombudsman channels
Ensure the conclusive and timely handling of Ombudsman cases
Analyze and handle inquiries submitted through the Ombudsman, Central Bank of Brazil, consumer protection agencies, and other regulatory channels
Prepare technical, well-substantiated responses within regulatory deadlines
Conduct recurrence and root-cause analyses, proposing improvements to processes and customer journeys
Use AI tools, data analysis, and automation to improve productivity and quality
Produce reports, executive presentations, and recommendations for partner teams
Identify root causes, generate insights for process improvement, support simplification and automation initiatives, and contribute to operational efficiency and a high-quality customer experience

Requirements

What you’ll need

Experience in Ombudsman operations and/or handling cases involving the Central Bank of Brazil, consumer protection agencies, or regulatory bodies
Bachelor’s degree completed
Experience analyzing KPIs, quality metrics, root causes, and continuous improvement initiatives
Excellent written communication skills and the ability to prepare technical, conclusive responses
Ombudsman certification/training, or willingness to meet the regulatory requirements applicable to the role
Knowledge of Power BI or equivalent tools (preferred, not required)
Experience with generative AI, automation, or process digitization (preferred, not required)
Knowledge of regulations related to Ombudsman operations and consumer protection (preferred, not required)
Intermediate English (preferred, not required)
Degree in Law, Business Administration, Consumer Relations, Communications, Engineering, Data, or a related field (preferred, not required)

Benefits

Comp & perks

Transportation allowance or office parking
Meal and food allowance (flexible benefit) — balance can be allocated between the two options
Medical insurance
Dental insurance
Telemedicine — available 24 hours a day, seven days a week
Wellhub (formerly Gympass)
Zenklub
Work-from-home allowance
Profit-sharing bonus, in accordance with the applicable policy
Birthday day off — time off on your birthday and on the company’s anniversary
Sem Parar toll tag — no cost
Life insurance
Parental leave — paid leave for mothers, fathers, or guardians to welcome a child through birth or adoption
Education incentive — up to 25% off postgraduate programs or an MBA