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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and organizational skills to support commercial systems, including incident analysis, systems acceptance testing, and process improvement. Proficient in using tools like Excel and Power BI for data analysis and KPI tracking.
Highest-signal resume keywords
Incident AnalysisSystems Acceptance TestingProcess ImprovementKPI TrackingCommercial Systems Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ExcelIncident AnalysisSystems Acceptance TestingProcess MappingData Analysis
Soft Skills
Analytical SkillsOrganizational SkillsClear Communication
Tools & Technologies
Power BIKPI-Tracking Tools
Industry Keywords
Commercial OperationsOperational ProcessesQuality AssuranceProcess AutomationArtificial Intelligence
About the role
Key responsibilities & impact- Commercial systems support: Monitor the operation of sales platforms, identify issues, and support their resolution
- Incident analysis and tracking: Assess tickets related to commercial operations, identify potential causes, gather evidence, and route cases to the responsible teams
- Systems acceptance testing: Support the validation of new features, fixes, and system improvements by developing test scenarios, performing validations, and documenting results
- Post-implementation validation: Conduct tests after system changes to ensure that key commercial workflows continue to function properly
- Operational error tracking: Monitor reports and orders containing inconsistencies, perform checks, and support corrective actions to resolve them
- Liaison with Technology: Track requests and incidents with IT teams, contributing to problem identification and solution validation
- Support for commercial teams: Assist with the analysis of questions and issues related to the systems and processes used by the sales force
- Continuous improvement: Identify opportunities to simplify and improve commercial processes, helping reduce errors and rework
- Process documentation: Support the creation and updating of operating procedures, guidance materials, workflows, and knowledge bases
- KPI tracking: Support the updating of controls, reports, and KPIs related to the team’s activities
- Collaboration with other departments: Work in partnership with Technology, Product, Communications, Training, and other teams involved in commercial workflows
- Field operations support: When necessary, participate in store visits, workshops, and assessments of improvement opportunities
Requirements
What you’ll need- Currently pursuing or completed a bachelor’s degree in Business Administration, Information Technology, Information Systems, Production Engineering, or a related field
- Intermediate Excel skills, with the ability to organize, analyze, and interpret information
- Familiarity with operational processes, internal support, systems support, or problem analysis
- Ability to use and learn corporate systems and tools quickly
- Strong analytical, organizational, and information-documentation skills
- Clear and objective communication when interacting with different departments
- Experience supporting commercial or operational systems (preferred, but not required)
- Knowledge of systems acceptance testing, functional testing, or Quality Assurance (QA) (preferred, but not required)
- Knowledge of process mapping and improvement (preferred, but not required)
- Experience analyzing and tracking system incidents (preferred, but not required)
- Knowledge of Power BI or KPI-tracking tools (preferred, but not required)
- Interest in process automation and Artificial Intelligence (preferred, but not required)
Benefits
Comp & perks- Transportation allowance or office parking
- Meal allowance or food allowance — choose one of the two options
- Medical insurance
- Dental insurance
- Telemedicine — available 24 hours a day, seven days a week
- Wellhub (formerly Gympass)
- Zenklub
- Home-office allowance
- Profit-sharing bonus (PLR), in accordance with the applicable policy
- Birthday day off — time off on your birthday and on the company’s anniversary
- Sem Parar tag — provided at no cost
- Life insurance
- Parental leave — paid leave for mothers, fathers, or guardians to welcome a child through birth or adoption
- Education incentive — up to 25% discount on postgraduate programs or an MBA