Customer Success Specialist

Semios

. Provide exceptional support and advice to customers and Territory Managers.

Posted 9/25/2026full-timeFresno • California • United StatesJuniorMid-Level💰 $27 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding, implementation, and technical support while effectively building relationships and driving customer engagement with Semios' technology. Proficient in utilizing CRM systems and collaborating with cross-functional teams to enhance customer experience and support sales growth.

Highest-signal resume keywords

Customer OnboardingTechnical SupportCRM ManagementSales Order ProcessingAgricultural Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Account CreationSales Order ManagementData AnalysisProcess ImprovementSoftware Application Familiarity

Soft Skills

Superb Listening SkillsPresentation SkillsRelationship BuildingInitiativeAdaptability

Tools & Technologies

CRM SystemsSemios TechnologyCommunication Tools

Certifications & Qualifications

Valid Driver's License

Industry Keywords

AgricultureCustomer EngagementSales Growth StrategiesCustomer FeedbackE-Verify

About the role

Key responsibilities & impact

Provide exceptional support and advice to customers and Territory Managers.
Help customers apply Semios' technology to solve agricultural challenges.
Build mutually beneficial customer relationships.
Collaborate with sales, marketing, and field services stakeholders.
Create customer accounts, quotes, and sales orders.
Obtain approvals for customer discounts and rates.
Initiate, coordinate, and execute customer contract renewals remotely and in person.
Maintain CRM and other internal systems for the assigned territory.
Log customer communications accurately in the CRM.
Coordinate preparation activities with local Territory Managers.
Create and execute service tickets for assigned customers.
Conduct virtual and in-person customer onboardings.
Provide first-line support via phone, email, and in-app chat.
Represent the company at trade shows and events.
Support Territory Managers with customer requests and service information.
Document and relay product feedback and customer suggestions.
Conduct regular outreach to drive engagement with Semios' tools.
Educate customers on Semios' products and tools.
Support company initiatives and sales growth strategies.
Ensure sales data is complete and accurate with Sales Operations.
Collaborate with Finance, Grower Relations, and Channel teams.
Create and update customer resource materials.
Champion customer onboarding, adoption, and product-use best practices.
Suggest and implement customer-journey process improvements.

Requirements

What you’ll need

2+ years of professional experience working with customer onboarding, implementation, adoption, and technical support.
Highly tech-savvy with the ability to quickly learn and adapt to new technologies and tools.
Familiarity working with software applications and data.
A magnetic personality and a skill for winning customer time and trust.
Superb listening and presentation skills to build and maintain customer relationships.
Ability to prioritize and focus efficiently on multiple customers and products.
Orientation towards taking initiative and continuous improvement.
Valid driver's license and ability to commute when necessary.
Degree or diploma in business or a related field is preferred.
Direct experience working in Agriculture is nice to have.
Fluency in Spanish is nice to have.
Must be eligible to work in the United States; Semios Group participates in E-Verify.

Benefits

Comp & perks

Purposeful Work: Make a global impact by advancing sustainable food production.
Work with a fun, collaborative, and supportive team.
Generous vacation policy and year-end winter break.
Hybrid office setting or fully remote (role dependent).
Comprehensive health plans.
401(K) plan.