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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management within the Cybersecurity SaaS domain, focusing on customer health, retention, and growth through effective onboarding, upselling, and cross-selling strategies. Proficient in articulating complex security concepts and collaborating with cross-functional teams to enhance customer experiences and product offerings.
Highest-signal resume keywords
Customer Success ManagementProduct Enablement ExperienceCybersecurity KnowledgeProject Management ExperienceConsultative Selling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Health ChecksActive Directory VulnerabilitiesCloud SecurityNetwork SecurityIAMThreat IntelligenceRisk IdentificationRenewal ForecastingCustomer Success PlansConflict Resolution
Soft Skills
Expectation ManagementCommunication SkillsConsultative Selling
Tools & Technologies
SFDCActive DirectoryAWSAzureGCP
Certifications & Qualifications
NIST CSFCISISO 27001PCI-DSSHIPAAGDPRSOC 2
Industry Keywords
CybersecuritySaaSSMB CustomersCustomer Development ProgramsProduct FeedbackUser AdoptionOperational ImpactSecurity PostureZero-TrustAPT
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityGoogle Cloud PlatformSFDC
About the role
Key responsibilities & impact- Design success plans for a book of approximately 50 SMB customers throughout onboarding, implementation, upselling, cross-selling, and renewal
- Achieve and report on customer health, satisfaction, retention, and growth targets
- Act as the voice of the customer and provide product feedback to internal teams, including Product Development
- Collaborate on new product developments to ensure solutions meet client needs
- Lead training sessions to support user adoption and operational impact
- Monitor record-keeping to ensure relevant customer information is captured for informed, personalized interactions
- Develop and execute ongoing customer-development programs such as health checks, product upgrades, and workshops
- Identify potential customer references and assist with customer case studies
- Maintain an understanding of Semperis technology, products, and services
- Help develop and enhance processes and systems for the overall Customer Success program
- Collaborate with Technical Delivery and Sales teams to maximize opportunities for SMB customers and Semperis
Requirements
What you’ll need- Hands-on product enablement experience with a security product vendor
- Experience running product health checks, articulating outputs, configuring or tuning alert and response rules, and remediating Active Directory and Entra security posture vulnerabilities
- Understanding of NIST IR process, MITRE ATT&CK framework, APTs, Active Directory and Entra ID vulnerabilities and attack patterns, and IAM and Security team structures
- Foundational knowledge of network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, and threat intelligence
- Fundamental understanding of on-premises and cloud architectures, including AWS, Azure, and GCP
- Familiarity with NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, and SOC 2 compliance frameworks
- 3+ years of experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company
- Ability to explain complex threats or product value to CISOs, CIOs, architects, and analysts
- Ability to turn telemetry, risk scores, and attack-surface metrics into business narratives
- Project/program management experience with customer onboarding, health checks, maturity roadmaps, and expansion opportunities
- Conflict resolution and expectation management during incidents or escalations
- Consultative selling and value realization, including expansion, upselling, cross-selling, and multi-year renewals
- Understanding of renewal and expansion forecasting, ARR, NRR, and consumption metrics
- Ability to build and execute Customer Success Plans / Joint Success Plans with account owners
- Risk identification and mitigation planning
- Competitive intelligence skills
- Experience with SFDC and Active Directory preferred
Benefits
Comp & perks- Employee experience focused on purpose, growth, and balance
- Hybrid work model with up to three days per week onsite and the remaining days remotely
- Global team environment
- Professional growth opportunities
- Work-life balance
- Reasonable accommodation for applicants with disabilities