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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management within cybersecurity SaaS, focusing on customer onboarding, health checks, and product adoption. Proficient in articulating complex security concepts and metrics to stakeholders while maintaining a strong understanding of security frameworks and technologies.
Highest-signal resume keywords
Customer Success ManagementProduct Enablement ExperienceFluency In English, Italian, And FrenchUnderstanding Of NIST IR Process And MITRE ATT&CK FrameworkProject/Program Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingHealth ChecksRisk Identification And Mitigation PlanningConsultative SellingProduct AdoptionSecurity Posture RemediationTelemetry AnalysisRenewal And Expansion ForecastingConfiguration Of Alert And Response RulesUnderstanding Of IAM And Security Structures
Soft Skills
Conflict ResolutionExpectation ManagementCommunication SkillsConsultative ApproachStakeholder Engagement
Tools & Technologies
SFDCActive DirectoryAWSAzureGCPEDR/XDRCSPM/CWPPSIEMZero TrustThreat Intelligence
Certifications & Qualifications
NIST CSFCISISO 27001PCI-DSSHIPAAGDPRSOC 2
Industry Keywords
CybersecuritySaaS SolutionsCustomer Development ProgramsProduct FeedbackCustomer Health Metrics
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityGoogle Cloud PlatformSFDC
About the role
Key responsibilities & impact- Design success plans for a book of strategic customer accounts throughout the customer lifecycle
- Guide customers through onboarding, implementation, upsell, cross-sell, and renewal to achieve business and operational objectives
- Report on customer health, satisfaction, retention, and growth targets
- Act as the voice of the customer and provide product feedback to internal teams
- Collaborate on product developments to meet client needs
- Lead training sessions and promote broad, impactful product adoption
- Monitor record-keeping to support informed and personalized customer interactions
- Develop and execute customer development programs such as health checks, product upgrades, and workshops
- Identify potential customer references and support customer case study development
- Maintain understanding of Semperis technology, products, and services
- Assist in developing and enhancing processes and systems for the overall Customer Success program
- Collaborate with Technical Delivery, Sales, Product Development, Support, and Customer Success teams
Requirements
What you’ll need- Fluency in English, Italian, and French is required
- Hands-on product enablement experience with a security product vendor
- Experience running product health checks and articulating their output
- Experience configuring or tuning alert and response rules
- Experience remediating Active Directory and Entra security posture vulnerabilities
- Understanding of NIST IR process, MITRE ATT&CK framework, APTs, Active Directory and Entra ID vulnerabilities and attack patterns, and IAM and Security team structures
- Foundational knowledge of network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero trust, and threat intelligence
- Understanding of on-premises and cloud architectures, including AWS, Azure, and GCP
- Familiarity with compliance frameworks including NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, and SOC 2
- 5+ years of experience as a Customer Success Manager, technical account manager, or related customer-facing role in a cybersecurity SaaS solutions company
- Ability to explain complex threats or product value to CISOs, CIOs, architects, and analysts
- Ability to turn telemetry, risk scores, and attack surface metrics into business narratives
- Project/program management experience involving customer onboarding, health checks, maturity roadmaps, and expansion opportunities
- Conflict resolution and expectation management during incidents or escalations
- Consultative selling and value realization experience, including expansion, upsell, cross-sell, and multi-year renewals
- Understanding of ARR, NRR, consumption metrics, and renewal and expansion forecasting
- Ability to build and execute Customer Success Plans / Joint Success Plans with account owners
- Risk identification and mitigation planning
- Competitive intelligence regarding product differentiation
- Experience with SFDC and Active Directory preferred
Benefits
Comp & perks- Employee experience rooted in purpose, growth, and balance
- Global team environment
- Healthy work-life balance
- Hybrid work model for positions with a required location, working up to three days per week onsite and remotely the remaining days
- Equal opportunity employer
- Reasonable accommodation for applicants with disabilities