FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management within the Cybersecurity SaaS domain, focusing on customer satisfaction, retention, and growth through effective onboarding, health checks, and product enablement. Proficient in articulating complex security concepts and metrics to stakeholders while maintaining compliance with industry standards.
Highest-signal resume keywords
Customer Success ManagementProduct Enablement ExperienceActive Directory Security RemediationNIST IR Process UnderstandingProject Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Health ChecksSecurity Posture Vulnerability RemediationIAM and Security Team StructuresNetwork Security KnowledgeCloud Security FundamentalsThreat Intelligence UnderstandingRenewal and Expansion ForecastingRisk Identification and MitigationConsultative SellingTelemetry Analysis
Soft Skills
Conflict ResolutionExpectation ManagementCommunication SkillsConsultative ApproachTraining and Facilitation
Tools & Technologies
SFDCActive DirectoryAWSAzureGCPEDR/XDRCSPM/CWPPSIEMZero-Trust FrameworkMITRE ATT&CK Framework
Industry Keywords
CybersecuritySaaS SolutionsNIST CSFISO 27001PCI-DSSHIPAAGDPRSOC 2 ComplianceAPT UnderstandingCustomer Development Programs
Tech Stack
Tools & technologiesAWSAzureCloudCyber SecurityGoogle Cloud PlatformSFDC
About the role
Key responsibilities & impact- Ensure enterprise customers' success and satisfaction with Semperis products
- Collaborate with Technical Delivery, Sales, Product Development, Support, and Customer Success teams
- Design success plans for a portfolio of strategic customers throughout onboarding, implementation, upsell, cross-sell, and renewal
- Achieve and report on customer health, satisfaction, retention, and growth targets
- Act as the voice of the customer and provide product feedback to internal teams
- Lead training sessions to drive product adoption and operational impact
- Monitor customer record-keeping and ensure relevant information is captured
- Develop and execute ongoing customer development programs, including health checks, product upgrades, and workshops
- Identify customer references and assist with customer case studies
- Maintain knowledge of Semperis technology, products, and services
- Develop and enhance processes and systems for the overall Customer Success program
Requirements
What you’ll need- Fluency in English, Italian, and French is required
- Hands-on product enablement experience with a security product vendor
- Experience running product health checks and articulating their output
- Experience configuring or tuning alert and response rules
- Experience remediating Active Directory and Entra security posture vulnerabilities
- Understanding of NIST IR process, MITRE ATT&CK framework, APTs, and security workflows
- Understanding of Active Directory and Entra ID vulnerabilities and attack patterns
- Understanding of IAM and Security team organization structures
- Foundational knowledge of network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, and threat intelligence
- Fundamental understanding of on-premises and cloud architectures, including AWS, Azure, and GCP
- Familiarity with NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, and SOC 2 compliance frameworks
- 5+ years of experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company
- Ability to explain complex threats or product value to CISOs, CIOs, architects, and analysts
- Ability to turn telemetry, risk scores, and attack surface metrics into business narratives
- Project/program management experience involving onboarding, health checks, maturity roadmaps, and expansion opportunities
- Conflict resolution and expectation management during incidents or escalations
- Consultative selling and value realization experience
- Understanding of renewal and expansion forecasting, ARR, NRR, and consumption metrics
- Ability to build and execute Customer Success Plans / Joint Success Plans
- Risk identification and mitigation planning
- Competitive intelligence knowledge
- Experience with SFDC and Active Directory preferred
Benefits
Comp & perks- Employee experience focused on purpose, growth, and balance
- Flexible remote work arrangement
- Global team environment
- Professional growth opportunities
- Healthy work-life balance