Security Ambassador

Seneca Gaming Corporation

. Create a welcoming experience upon guest arrival and provide exceptional guest service .

Posted 9/21/2026full-timeSalamanca • New York • United StatesSeniorLead💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional guest service and conflict resolution skills while maintaining confidentiality and compliance with security policies. Capable of effectively communicating with guests and staff in a fast-paced environment.

Highest-signal resume keywords

Guest Service ExperienceConflict ResolutionEffective CommunicationCPR/First Aid CertificationObservation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Writing SkillsSpelling SkillsProblem SolvingPhysical StaminaVision Abilities

Soft Skills

Diplomatic InteractionTactful CommunicationProfessionalismTeam Collaboration

Certifications & Qualifications

CPR CertificationFirst Aid Certification

Industry Keywords

Security ManagementSeneca Gaming CorporationNon-Gaming AreasInformation Security PoliciesAttendance Guidelines

About the role

Key responsibilities & impact

Create a welcoming experience upon guest arrival and provide exceptional guest service
Perform assigned indoor or outdoor positions throughout the SGC property as directed by Security Management
Report violations, acts, or situations detrimental to the Seneca Gaming Corporation
Assist with internal or external investigations conducted by the Seneca Gaming Corporation, Seneca Gaming Authority, or authorized local authorities in a non-Gaming capacity
Resolve or de-escalate conflicts in Non-Gaming areas
Maintain confidentiality regarding Security Department functions and confidential information
Understand and comply with information security policies, procedures, and the Acceptable Use Policy
Maintain a professional work environment with supervisors, managers, and staff
Meet attendance guidelines and comply with regulatory, departmental, and company policies
Attend required meetings
Work a schedule determined by a 24-hour operation

Requirements

What you’ll need

Must be 18 years of age or older upon employment
Preference will be given to candidates with a High school diploma
Preference will be given to candidates with Security or Hospitality experience, or guest service experience
Must have good observation skills
Must have good writing and spelling skills
Ability to communicate effectively both written and orally
Ability to write routine correspondence and to speak effectively to the public, employees and customers
Must have ability to deal effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must successfully complete CPR/First Aid Training Course and any other training required by Security Management
Must be able to stand, walk and move through all Non-Gaming areas of the casino
Must be able to work nights, weekends and holidays
Must be able to work in an environment where smoking is permitted
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment
Must complete all required SGC Training programs within nine (9) months from commencement of employment

Benefits

Comp & perks

$1,500 sign-on bonus