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Client Success Coordinator
Seneca Holdings. Serve as a Trusted Advisor to a portfolio of key small business accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, revenue generation through upselling, and problem resolution while maintaining strong communication and analytical skills. Capable of collaborating with stakeholders to enhance profitability and ensure client satisfaction.
Highest-signal resume keywords
Client Relationship ManagementRevenue GenerationProblem ResolutionReporting AnalyticsStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial Travel Program UnderstandingReporting AnalyticsContract InterpretationNegotiation SkillsClient SLA Management
Soft Skills
CollaborationProblem-SolvingClient AdvocacyRelationship BuildingTime Management
Industry Keywords
Small Business AccountsStakeholder EngagementSupplier NegotiationsClient LoyaltyCost-Saving Opportunities
About the role
Key responsibilities & impact- Serve as a Trusted Advisor to a portfolio of key small business accounts
- Drive customized solutions and offerings to add value to clients
- Generate revenue by upselling solutions that fill client needs
- Develop multiple client relationships to identify threats and opportunities
- Broaden business relationships and drive client loyalty
- Represent CI Azumano with internal and external stakeholders and selected prospects during new sales processes
- Advocate internally for clients and keep departments focused on client business goals
- Identify objections and facilitate solutions
- Solve client issues through a collaborative team approach
- Collaborate with stakeholders to improve profitability by meeting client needs
- Interpret contracts and guide stakeholders on meeting client SLAs within deliverables
- Negotiate to deliver client value while achieving corporate goals
- Maintain professional relationships with managers and staff to achieve service standards
- Coordinate stakeholder meetings to maintain customer connectivity
- Develop supplier relationships and represent the brand with industry suppliers
- Conduct supplier negotiations, improve online adoption, and manage reporting, best-practice communications, and annual reviews
- Analyze client program performance and identify revenue growth and cost-saving opportunities
- Provide problem resolution, escalation, analysis, reporting, and industry trend advice
- Support Account Management with reports, issue resolution, and customer service impact resolution
Requirements
What you’ll need- College degree preferred
- Strong understanding of financial travel program drivers
- Strong written and verbal communication skills
- Strong understanding of reporting analytics and technical skills
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously
Benefits
Comp & perks- Competitive pay
- Medical, dental, vision, life, and disability benefits
- Voluntary critical illness, hospital, and accident benefits
- Health savings and flexible spending accounts
- Retirement 401(k) plan
- Paid leave programs
- Flexible work-life balance
- Professional development opportunities
- Performance and recognition programs
- Collaborative work environment and culture