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Strategic Account Manager
Seneca Holdings. Serve as a Trusted Advisor to a portfolio of key accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and client services, with a strong focus on relationship building, problem resolution, and driving profitability through customized solutions. Proficient in managing multiple accounts while aligning client needs with corporate goals.
Highest-signal resume keywords
Account ManagementClient Relationship ManagementProblem-SolvingFinancial Travel Program UnderstandingMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementClient ServicesTravel ManagementContract InterpretationReporting AnalysisNegotiationBusiness PlanningPerformance ReviewTraining DevelopmentOnline Adoption Management
Soft Skills
Verbal CommunicationWritten CommunicationRelationship ManagementPresentation SkillsOrganizational Abilities
Tools & Technologies
Microsoft OfficeReporting Tools
Industry Keywords
Client LoyaltyRevenue GenerationStakeholder CollaborationSupplier RelationshipsTravel Curricula Development
About the role
Key responsibilities & impact- Serve as a Trusted Advisor to a portfolio of key accounts
- Drive customized solutions, offerings, and revenue generation through upselling
- Develop multiple client relationships to identify threats and opportunities
- Broaden business relationships and drive client loyalty
- Represent the CI Azumano brand with internal and external stakeholders
- Support new sales processes for selected key prospects
- Advocate internally for clients and align departments with client business goals
- Identify objections and coordinate solutions to client issues
- Collaborate with stakeholders to drive profitability and meet client needs
- Interpret contracts and guide stakeholders in meeting client SLAs
- Negotiate to deliver client value while achieving corporate goals
- Create annual customer business plans and track progress
- Maintain professional relationships with managers and staff
- Develop supplier relationships for client and company benefit
- Develop policies, negotiate with suppliers, improve online adoption, and manage reporting requirements
- Review program performance and identify improvement and cost-saving opportunities
- Provide problem resolution, escalation, analysis, reporting, and industry advice
- Develop travel curricula with clients
- Conduct training sessions onsite or via video conference
Requirements
What you’ll need- College degree preferred
- 5 years of experience in account management, client services, or travel management preferred
- Strong verbal and written communication, relationship management, and presentation skills
- Exceptional problem-solving, organizational, and analytical abilities
- Ability to manage multiple accounts and priorities simultaneously
- Strong understanding of financial travel program drivers
- Proficiency with Microsoft Office and reporting tools
- Ability to travel 30% of the time
Benefits
Comp & perks- Competitive pay
- Medical, dental, vision, life, and disability insurance
- Voluntary critical illness, hospital, and accident benefits
- Health savings and flexible spending accounts
- Retirement 401K plan
- Paid leave programs
- Flexible work-life balance
- Professional development opportunities
- Performance and recognition programs
- Collaborative work environment and culture