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Account Manager, Brands
Sensor Tower. Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention growth .
About the role
Key responsibilities & impact- Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention growth
- Oversee assigned contract renewals for timely and accurate execution
- Accelerate renewals, mitigate risks, and ensure customer satisfaction
- Manage renewal CTAs, create quotes, maintain Salesforce opportunity records, send order forms, forecast renewal outcomes, and track signatures
- Partner with Customer Support to identify at-risk accounts and secure renewals
- Work with Customer Support and Sales Operations to improve renewal processes and operational efficiency
- Identify account expansion opportunities during renewals
- Build customer relationships through calls, face-to-face meetings, and on-site visits
- Create account plans covering renewal risk, stakeholder changes, product adoption gaps, and expansion opportunities
- Lead commercial negotiations involving pricing, contract structure, and multi-year agreements
- Develop relationships with decision-makers across teams and regions
- Translate customer goals into product use cases and partner with internal specialists on demonstrations, insights, and custom data requirements
- Maintain renewal and expansion forecasts with next steps and escalation plans
- Hold commercial reviews with stakeholders to understand budgets, confirm timelines, and support continued investment
Requirements
What you’ll need- Must be willing to work from the London office three days a week
- Experience in SaaS sales as an Account Executive or Account Manager
- Strong understanding of the SaaS industry and digital ecosystem
- Ability to identify product penetration, renewal, and upsell opportunities
- Ability to present complex data solutions clearly to technical and non-technical audiences
- Experience managing complex SaaS renewals and expansions involving multiple stakeholders, products, or regions
- Strong commercial judgment, including defending value, handling pricing objections, and balancing customer needs with revenue goals
- Confidence working with procurement and legal teams to move agreements through signature
- Must be eligible to work in the United Kingdom without sponsorship now or in the future
- Must currently live in the London area and be able to work from the office two to three days a week
- Resume required
Benefits
Comp & perks- Hybrid work arrangement
- Opportunity to work with Sensor Tower’s digital intelligence platform
- Collaboration with global enterprise brands and cross-functional teams
- Regular face-to-face meetings and on-site customer visits where possible