Sensor Tower

Customer Support

• Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner
• Troubleshoot and resolve issues by gathering technical details, replicating problems, and using internal tools to identify root causes
• Collaborate with cross-functional teams to escalate complex issues, log bugs, and communicate technical solutions to users with varying technical backgrounds
• Provide high-priority support and platform overviews on an ad hoc basis to designated strategic accounts
• Act as a bridge between internal teams and share customer feedback to improve the platform
• Identify resource gaps based on common customer pain points
• Educate users on updates, tools, and best practices tailored to their use cases
• Report key customer service metrics and noteworthy trends to the Team Director

Customer Support Specialist

Account Manager

• Manage a portfolio of businesses, focusing on renewals, upsells, and Net Revenue Retention growth
• Oversee assigned contract renewals for timely and accurate execution
• Accelerate renewals, mitigate risks, and ensure customer satisfaction
• Manage renewal CTAs, create quotes, maintain Salesforce opportunity records, send order forms, forecast renewal outcomes, and track signatures
• Partner with Customer Support to identify at-risk accounts and secure renewals
• Work with Customer Support and Sales Operations to improve renewal processes and operational efficiency
• Identify account expansion opportunities during renewals
• Build customer relationships through calls, face-to-face meetings, and on-site visits
• Create account plans covering renewal risk, stakeholder changes, product adoption gaps, and expansion opportunities
• Lead commercial negotiations involving pricing, contract structure, and multi-year agreements
• Develop relationships with decision-makers across teams and regions
• Translate customer goals into product use cases and partner with internal specialists on demonstrations, insights, and custom data requirements
• Maintain renewal and expansion forecasts with next steps and escalation plans
• Hold commercial reviews with stakeholders to understand budgets, confirm timelines, and support continued investment

Account Manager, Brands

Product Marketing

• Develop and refine go-to-market strategies for Sensor Tower’s data and insight products, driving awareness and adoption
• Collaborate closely with Product, Sales, and Marketing teams to position and launch new products and features
• Build customer-facing materials, including presentations, case studies, and one-pagers, communicating value and unique selling propositions
• Conduct market research and competitive analysis to inform product messaging and strategy
• Partner with Sales to enable teams with messaging, collateral, and training
• Gather and synthesize customer feedback to influence the product roadmap and marketing initiatives
• Position complex data products with clear, compelling messaging to drive growth and adoption

Product Marketing Manager

• Own relationships with Sensor Tower’s most strategic EMEA-based Investor accounts, including hedge funds, private equity firms, and venture capital firms
• Manage a team of Account Managers and drive team GRR and NRR milestones
• Hire, train, and mentor new Account Managers
• Analyze companies operating in the digital economy to add value to clients and showcase Sensor Tower’s alternative data product suite
• Work cross-functionally with Investor Vertical teams based in New York City and Hong Kong, plus Marketing, Data Science, Product Management, and other departments
• Execute the expansion strategy with the London-based team
• Maintain a 50% own book / 50% team leadership focus

Team Manager, Account Management – Investor Vertical

Strategy

• Manage relationships with key Sensor Tower clients, primarily publicly traded Fortune 500 companies
• Understand and leverage Sensor Tower’s Mobile App, Digital Advertising, Audience, and Web products for client success
• Manage new client implementations across different verticals while maintaining current clients
• Support new sales and proposal processes with the Sales Team
• Develop cross-functional relationships across Sensor Tower to leverage resources for clients
• Drive innovation with the Advanced Data Studio team and support go-to-market efforts for new product development
• Monitor industry trends and ad tech news to become an industry expert
• Support a growing team as it develops into a premier service provider across the digital ecosystem
• Work with clients focused primarily on the US market

Customer Support Specialist

Account Manager, Brands

Product Marketing Manager

Team Manager, Account Management – Investor Vertical

Senior Manager – Business Strategy