Account Manager, SMB

Sensor Tower

. Manage and grow a portfolio of SMB customers .

Posted 11/6/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing SMB customer portfolios, driving renewals and upsell opportunities, and building strong client relationships. Proficient in leveraging digital intelligence platforms to maximize customer value and conducting strategic discussions with C-level executives.

Highest-signal resume keywords

SaaS Sales ExperienceCustomer Relationship ManagementQuarterly Business ReviewsData Presentation SkillsIndustry Trend Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRenewal StrategiesUpsell OpportunitiesDigital Intelligence PlatformsCompetitive Insights

Soft Skills

Self-Starting AttitudeEntrepreneurial SpiritAttention to DetailCollaboration SkillsCommunication Skills

Industry Keywords

SaaS IndustryDigital EcosystemC-Level DiscussionsBusiness Impact AnalysisCustomer Feature Requests

About the role

Key responsibilities & impact

Manage and grow a portfolio of SMB customers
Drive renewals, upsell opportunities, and long-term retention
Build strong client relationships and understand customer business needs
Help customers maximize value from Sensor Tower’s digital intelligence platform
Conduct C-level customer discussions and strategize platform use cases
Create, manage, and implement Quarterly Business Reviews
Provide competitive insights and trends
Collaborate with global product, engineering, and technical teams to improve offerings
Follow industry trends and interpret their business impact
Communicate customer feature requests and releases between product teams and customers
Identify product penetration, renewal, and upsell opportunities

Requirements

What you’ll need

Experience in SaaS sales as an Account Executive or Account Manager
Strong understanding of the SaaS industry and digital ecosystem
Ability to identify product penetration, renewal, and upsell opportunities
Ability to present complex data solutions clearly to technical and non-technical audiences
Self-starting attitude and entrepreneurial spirit
Attention to industry trends and their business impact
Ability to work in small, fast-paced teams and generate results
Must provide a resume when applying
Must work 2–3 days per week in the New York City office

Benefits

Comp & perks

Uncapped commission on top of base
Hybrid work arrangement
Data retention consent for future opportunities for 2 years (subject to candidate consent)