Customer Support Specialist

Sensor Tower

. Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner .

Posted 9/30/2026full-timeLondon • United KingdomMid-LevelSenior💰 £45,000 - £52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and data analysis, with a strong focus on troubleshooting technical issues and collaborating with cross-functional teams. Proficient in using analytics tools and interpreting data to enhance customer experience and platform performance.

Highest-signal resume keywords

Customer Service ExperienceData Analysis SkillsTechnical TroubleshootingCross-Functional CollaborationFluency in English and French

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisTechnical TroubleshootingMobile AnalyticsConsumer Behavior AnalysisDigital Advertising KnowledgeData Visualization InterpretationAPI KnowledgeData Import/Export ExecutionPlatform IntegrationCustomer Service Metrics Reporting

Soft Skills

Attention to DetailProactive Problem SolvingEffective Communication

Tools & Technologies

ZendeskMailgunKibanaSalesforce

Industry Keywords

Customer SuccessTechnical SupportGlobal BrandsDiverse Markets

About the role

Key responsibilities & impact

Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner
Troubleshoot and resolve issues by gathering technical details, replicating problems, and using internal tools to identify root causes
Collaborate with cross-functional teams to escalate complex issues, log bugs, and communicate technical solutions to users with varying technical backgrounds
Provide high-priority support and platform overviews on an ad hoc basis to designated strategic accounts
Act as a bridge between internal teams and share customer feedback to improve the platform
Identify resource gaps based on common customer pain points
Educate users on updates, tools, and best practices tailored to their use cases
Report key customer service metrics and noteworthy trends to the Team Director

Requirements

What you’ll need

At least 4–5 years of experience in a data analysis customer-facing role, such as customer service, care, or success
Background in mobile analytics, consumer behavior, or digital advertising strongly preferred
Strong attention to detail and ability to manage multiple tickets or issues at once
Comfortable supporting global brands across diverse markets
Technical experience in initial troubleshooting of front-end bugs and network issues
Ability to read and interpret data visualizations or logs to guide troubleshooting
Experience working cross-functionally with Product, Engineering, or Data teams
Proactive in spotting recurring issues and patterns in customer inquiries
Hands-on experience with Zendesk, Mailgun, Kibana, and Salesforce nice to have
Knowledge of API questions, data import/export execution, and platform integrations nice to have
Fluency in English and French, written and spoken
Authorized to work in the UK for the next 5 years without requiring sponsorship
Ability to work 3 days per week from the London office
Resume required when applying

Benefits

Comp & perks

£45,000–£52,000 base salary
Quarterly commission variable eligibility of $2,600
Hybrid work arrangement with 2–3 days in the London office