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Senior Manager, Customer Strategy – Operations
SentinelOne. Serve as a strategic and operational right hand to the Sr.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and financial acumen, with expertise in business operations, strategy, and program management. Capable of driving cross-functional initiatives, synthesizing complex data into actionable insights, and effectively communicating with senior leadership.
Highest-signal resume keywords
Business OperationsCross-Functional Initiative ManagementFinancial ModelingProject ManagementData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business IntelligenceMargin AnalysisOKR DevelopmentKPI ReportingRoot-Cause AnalysisDecision FramingMarket ResearchAutomation ImplementationTooling EvaluationBusiness Case Development
Soft Skills
Excellent CommunicationInterpersonal SkillsProblem-SolvingInfluencing StakeholdersCollaboration
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
SaaSCustomer StrategyOperational ImprovementExecutive ReportingCustomer Intelligence
About the role
Key responsibilities & impact- Serve as a strategic and operational right hand to the Sr. Director of Customer Strategy & Operations.
- Drive the highest-priority cross-functional initiatives, prepare decisions, frame trade-offs, solve cross-organizational problems, and maintain leadership focus on key priorities.
- Drive evaluation, decisioning, and implementation of tooling, automation, and AI with IT, Product, Engineering, and functional leaders.
- Coordinate cross-functional resources and activities, track milestones, and ensure alignment across services, product, and partner priorities.
- Own business analysis and intelligence, including metrics, OKRs, performance tracking, root-cause analysis, and executive follow-up.
- Lead strategic planning and quarterly project management for priority initiatives.
- Own revenue allocation and margin blending analysis for staff and non-staff resources.
- Support initiatives spanning Services & Partners, Renewals & NRR, and Customer Intelligence & Communications.
- Synthesize Field, Channel, and Customer feedback with key metrics to identify inflection points and recommend pivots or enhancements.
- Support partnership strategy and go-to-market execution.
- Translate organizational initiatives into OKRs and KPIs, establish measurement frameworks, and report progress.
- Provide executive-level reporting on initiative progress, business impact, risks, and required decisions.
- Build and maintain the Customer Strategy & Operations operating cadence, including executive updates, operating reviews, decision logs, and initiative tracking.
- Develop frameworks, business cases, and analyses to support faster, better-informed leadership decisions.
- Identify operational friction and recurring CX failure points and translate insights into process, tooling, or organizational improvements.
Requirements
What you’ll need- 7 or more years of experience in business operations, strategy, business intelligence, program management, management consulting, or a comparable role within a technology or SaaS company.
- Experience working closely with Services, Renewals, Sales, and Business Strategy organizations.
- Strong analytical and financial acumen with demonstrated experience building business cases, financial models, margin analyses, and data-driven recommendations for senior leadership.
- Demonstrated ability to drive cross-functional initiatives across multiple organizations without direct authority, building alignment, tracking execution, and escalating effectively.
- Experience operating as a strategic partner to senior leaders, including preparing executive decisions, framing trade-offs, and synthesizing complex operational data into clear recommendations.
- Knowledge of market research and data analysis techniques, with the ability to translate metrics into strategic insights.
- Excellent communication, interpersonal, and problem-solving skills, with the ability to effectively influence and collaborate with stakeholders at all levels.
- Strong project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Experience with tooling, automation, or AI evaluation and implementation within customer-facing or operational organizations.
- Bachelor's degree or equivalent experience.
- SentinelOne participates in the E-Verify Program for all U.S. based roles.
Benefits
Comp & perks- Restricted Stock Units (RSUs)
- Employee Stock Purchase Plan (ESPP)
- Flexible time off
- Paid company holidays and paid sick time
- Gender-neutral parental leave
- Grandparent leave
- Medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Life and disability insurance
- Health and dependent care FSA
- Voluntary benefits (hospital, accident, critical illness)
- Employee Assistance Program (EAP)
- ARAG pre-paid legal
- Nationwide pet insurance
- Cancer Care program
- Global business travel medical insurance
- Home office allowance
- Mobile phone reimbursement
- Wellness coach
- Wellness/gym reimbursement
- Fertility coverage
- Adoption & surrogacy reimbursement