SentinelOne

Technical Program Manager

• Drive program execution across high-priority workstreams within Customer Outcomes
• Own the operational rhythm for threat intelligence partnerships, AI model program management, and strategic projects
• Manage SentinelOne's threat intelligence partnership portfolio and coordinate internal intelligence-sharing programs
• Drive partnership lifecycle management from evaluation and onboarding through governance, renewals, and performance tracking
• Coordinate AI model access arrangements, vendor programs, usage tracking, and model deployment alignment
• Translate model capabilities and access terms into project plans with milestones and success criteria
• Track program status, identify risks, and ensure timely delivery of AI-related initiatives
• Lead high-visibility ThreatOps engagements, industry evaluations, threat reports, and special projects
• Coordinate cross-functional resources and stakeholders and provide status updates to leadership
• Build program cadences including status reviews, decision logs, dependency tracking, KPI tracking, and stakeholder communications
• Identify operational friction and implement process, tooling, or organizational improvements

Senior Technical Program Manager, Services Operations

Client Partner

• Own and grow a fixed, named portfolio of 3 to 10 MSP Ecosystem partners.
• Serve as the primary business owner of each partner relationship and build revenue-generating security service offerings.
• Develop and execute strategic business plans for each named partner.
• Establish and maintain senior relationships with partner executives and key sales leaders.
• Drive pipeline and revenue through partner marketplaces or distribution motions.
• Stay current on SentinelOne’s competitive landscape and sell the value of its solutions and services.
• Provide partners with product and MSP/MSSP model updates.
• Collaborate with internal teams to build service offerings and launch content.
• Drive program management and governance for service offering launches.
• Develop and track KPI metrics to assess partnership effectiveness.
• Equip partners with tools and resources to scale go-to-market activities and meet training, certification, and support requirements.
• Evangelize partner service offerings and bring partner feedback to SentinelOne’s sales organization.
• Prepare and deliver revenue forecasts for the named book of business.
• Collaborate cross-functionally with Sales Engineering, Professional Services, Customer Success, Marketing, and Support to reduce churn, close deals, and drive revenue and product adoption.
• Design and implement joint go-to-market campaigns and run account planning aligned to MEDDPICC.
• Travel moderately, typically 25% to 50%, to build and sustain in-person partner relationships.
• Report to the Director, Global MSP Ecosystem Sales.

Partner Development Manager, MSP Ecosystem

• Recruit new strategic Managed Service partners
• Build revenue-generating security service offerings
• Stay current on the SentinelOne competitive landscape and sell the value of its solutions and services relative to competitors
• Provide partners with timely product and MSP/MSSP model updates
• Work with internal teams to build service offerings and develop launch content with partners
• Drive program management and governance for service offering launches
• Evangelize partner service offerings
• Bring the partner voice back into SentinelOne’s sales organization
• Prepare and deliver accurate weekly forecasts of MSP/MSSP revenue for the assigned territory
• Stay aligned with local teams on forecasting, enablement, and partnership launches

Partner Development Manager, Acquisition

Sales

• Own SentinelOne's Global MSP Ecosystem Partner Development team, reporting into Managed Services leadership.
• Scale Managed Services revenue, deepen wallet share with existing Managed partners, drive enhanced partner outcomes, and minimize churn across the partner base.
• Lead and develop a team of Global MSP Ecosystem Partner Development Managers, building the next generation of sales leaders.
• Attract, recruit, and onboard top talent to build a skilled MSP Ecosystem Partner Development team.
• Develop strategic account and territory plans, with tactical execution, to grow wallet share with existing partners and reduce churn.
• Establish and maintain senior relationships with key partners, with particular focus on the platform-commit tier.
• Develop and implement strategies to expand product adoption across endpoint, identity, data, cloud, and AI SIEM.
• Partner cross-functionally with Sales Engineering, Professional Services, Customer Success, Marketing, and Support to reduce churn, close deals, and drive revenue and product adoption.
• Run a disciplined operational cadence, including sell-to and sell-through pipeline generation for upsell, and account and opportunity planning aligned to MEDDPICC.

Director, Global MSP Ecosystem Sales

Solutions Engineer

• Work with sales partners to develop territory and account strategies and campaigns
• Understand customer requirements related to security architectures across data center, cloud, and enterprise environments
• Track and document aspects of the sales cycle assigned to the Sales Engineer
• Lead proof-of-concept and proof-of-value engagements
• Prepare and lead technical presentations explaining how products and services work
• Secure orders, guarantee product standards, and assure product delivery
• Recommend new and improved products and explain their cost-effectiveness
• Participate actively within the broader technical team by sharing experience and best practices
• Work with prospects and customers to align their goals and requirements with SentinelOne offerings
• Initially support customers through implementation, transitioning primarily to pre-sales engineering

Senior Solutions Engineer, Enterprise

Operations

• Serve as a strategic and operational right hand to the Sr. Director of Customer Strategy & Operations.
• Drive the highest-priority cross-functional initiatives, prepare decisions, frame trade-offs, solve cross-organizational problems, and maintain leadership focus on key priorities.
• Drive evaluation, decisioning, and implementation of tooling, automation, and AI with IT, Product, Engineering, and functional leaders.
• Coordinate cross-functional resources and activities, track milestones, and ensure alignment across services, product, and partner priorities.
• Own business analysis and intelligence, including metrics, OKRs, performance tracking, root-cause analysis, and executive follow-up.
• Lead strategic planning and quarterly project management for priority initiatives.
• Own revenue allocation and margin blending analysis for staff and non-staff resources.
• Support initiatives spanning Services & Partners, Renewals & NRR, and Customer Intelligence & Communications.
• Synthesize Field, Channel, and Customer feedback with key metrics to identify inflection points and recommend pivots or enhancements.
• Support partnership strategy and go-to-market execution.
• Translate organizational initiatives into OKRs and KPIs, establish measurement frameworks, and report progress.
• Provide executive-level reporting on initiative progress, business impact, risks, and required decisions.
• Build and maintain the Customer Strategy & Operations operating cadence, including executive updates, operating reviews, decision logs, and initiative tracking.
• Develop frameworks, business cases, and analyses to support faster, better-informed leadership decisions.
• Identify operational friction and recurring CX failure points and translate insights into process, tooling, or organizational improvements.

Senior Manager, Customer Strategy – Operations

Technical Customer Success

• Own the end-to-end Technical Support transformation plan, translating strategy into workstreams, milestones, owners, dependencies, success measures, and implementation plans.
• Serve as central program owner across AI and automation, BPO, knowledge management, self-service and deflection, tooling, process optimization, specialization, workforce efficiency, and operating-model initiatives.
• Own strategic BPO relationships, including governance, performance management, capacity planning, service quality, operational reviews, issue resolution, and continuous improvement.
• Partner with Support and regional leaders to develop and operationalize Partner-Led Support and new delivery models with strategic service partners.
• Establish transformation governance, executive updates, decision logs, risk management, dependency tracking, accountability, and executive-level reporting.
• Define and track business cases and measurable impact across productivity, cost-to-serve, case deflection, backlog, resolution times, customer experience, quality, automation, and partner performance.
• Identify operational friction and recurring failure points through Support data and translate insights into process, tooling, automation, knowledge, or organizational improvements.
• Partner with Technical Support, TAM, Public Sector, Engineering, Product, IT, Customer Experience, Finance, Procurement, and other teams on cross-functional execution.
• Help Support leaders implement operating-model changes while maintaining continuity of customer operations and drive adoption and change management.
• Support the Head of Customer Strategy and Operations on cross-CX initiatives and evaluation, decisioning, and implementation of tooling, automation, and AI.

Transformation Manager, Technical Support

Customer Success Manager

• Deliver a portfolio of technical resources and provide customer support and guidance across deployment, business-as-usual, and incident/outage phases.
• Drive customer engagement and experience across all SentinelOne solutions.
• Serve as the technical account manager for assigned accounts and enhance customers' technical understanding of the solutions.
• Provide regular cadence reporting on key metrics, such as feature adoption indicators.
• Represent SentinelOne positively and authentically as an ethical provider of reliable, effective, and scalable security solutions.
• Act as a technical resource for assigned customers and account teams.
• Deliver technical account management through proactive communication, strategic advisory, technical project management, service reviews, escalation management, and training.
• Lead complex implementation and onboarding projects for SentinelOne products and services.
• Advocate customer needs with internal stakeholders, resolve technical and business issues, define feature requests, identify growth opportunities, and collect customer feedback.
• Serve as customer point of contact during incidents and outages while organizing internal teams and coordinating communications.
• Present technical working and learning sessions.
• Manage and mentor team members and coordinate across the organization.
• Track cybersecurity, endpoint management, and industry trends.
• Provide program risk and maturity insights and identify account risks and upsell opportunities.

Senior Technical Success Manager, Public Sector

General Counsel

• Own strategic partnerships, commercial support for strategic product initiatives, and commercial support for M&A diligence and integration
• Draft, review, and negotiate complex OEM, technology licensing, and strategic alliance partnership agreements
• Negotiate IP ownership, license scope, data rights, and AI terms
• Partner with Product and GTM leaders on commercial models for new offerings and translate them into customer and partner terms
• Lead commercial contract diligence on acquisition targets, identify material risks, and drive post-close contract integration and assignment workstreams
• Advise executives on deal structure, negotiation strategy, and risk trade-offs
• Manage, mentor, and develop a Senior Counsel
• Build playbooks, templates, and scalable processes for the function
• Coordinate with commercial, product/IP/AI, privacy, security, and procurement legal colleagues
• Work with senior leaders and executives across Business Development, Technology Partnerships, Product, Engineering, Finance, and Corporate Development

Legal Director, Strategic Deals

Account Executive

• Own full sales cycles across a geographically defined territory, including prospecting, qualifying, presenting, negotiating, and closing.
• Build and execute a territory plan focused on net-new logo acquisition and platform expansion in existing accounts.
• Run the extended account team, coordinating Sales Engineering, Channel, Customer Success, overlays, and leadership.
• Work directly with prospects and customers at the executive level, including C-level buyers.
• Develop and use partner relationships to build pipeline and shorten sales cycles.
• Forecast within 5% of the initial call and maintain accurate weekly commits and deal tracking in Clari.
• Build and present decks and pricing internally, to prospects, and at events.
• Coach and raise the level of peers as an individual contributor and team role model.
• Stay current on cybersecurity threats, competitor positioning, and the SentinelOne platform.
• Represent SentinelOne at industry events, conferences, partner offices, and field marketing activities in the region.

Principal Account Executive, Commercial – West

Backend Engineer

• Develop fullstack software, primarily with React and Java, converting customer requirements and product gaps into shipped solutions
• Write robust tests, fix bugs, and ensure code security
• Work across multiple codebases and products, including escalated issues
• Partner with customers and field teams to understand environments, goals, and constraints
• Translate ambiguous requirements into clear technical strategies
• Carry field learnings into product and engineering planning and advocate for customer needs
• Support occasional pre-sales scoping
• Design and deliver integrations connecting SentinelOne products to customer environments
• Collaborate with customer engineers on solutions and knowledge transfer
• Produce runbooks, integration documentation, and executive-level technical communications
• Contribute fixes and improvements to the core platform
• Partner with platform teams to review and maintain upstream contributions
• Build tooling that codifies repeatable patterns and scales the Forward Deploy function
• Architect end-to-end solutions for complex problems spanning multiple codebases and teams
• Document trade-offs and implementation details and review technical specifications
• Conduct code reviews focused on quality, security, and efficiency
• Respond to ad-hoc customer and internal escalations without a regular on-call rotation
• Assist colleagues, share constructive feedback, and contribute to weekly syncs and daily Slack standups

Senior Forward Deploy Engineer – Fullstack, Java/React

• Work with sales partner(s) to develop territory and account strategies and campaigns.
• Understand customer requirements as they relate to security architectures across data center, cloud, and enterprise environments.
• Track and document aspects of the sales cycle, including elements that are the primary responsibility of the Sales Engineer.
• Lead proof of concept and proof of value engagements.
• Prepare and lead technical presentations explaining how products and services work.
• Secure orders, guarantee product standards, and assure product delivery.
• Recommend new and improved products and explain their cost-effectiveness.
• Participate actively within the greater technical team, sharing experience and best practices.
• Work with State, Local, and Education prospects and customers across the North and Northeast territories.
• Initially support customers through implementation, transitioning toward predominantly pre-sales engineering.

Solutions Engineer – SLED

• Own the full mid-market sales cycle from prospecting and discovery to demonstrations and final negotiations
• Consistently exceed revenue quotas
• Strategically partner with resellers and channel managers to execute go-to-market strategies
• Accelerate new logo acquisition
• Develop deep platform expertise and build C-level relationships
• Act as a trusted advisor and prioritize customer needs to drive long-term success
• Drive revenue growth through inbound leads, outbound prospecting, and partner-driven opportunities
• Build and expand relationships with customers, prospects, and partners
• Collaborate with channel managers and field sales teams on joint go-to-market strategies
• Become a product expert in SentinelOne's cybersecurity platform and stay current on the market landscape
• Maintain accurate pipeline hygiene and provide reliable forecasts to leadership
• Represent SentinelOne professionally while putting the customer first

• Own full sales cycles across a geographically defined territory, including prospecting, qualifying, presenting, negotiating, and closing.
• Build and execute territory plans focused on net-new logo acquisition and platform expansion in existing accounts.
• Run the extended account team, coordinating Sales Engineering, Channel, Customer Success, overlays, and leadership.
• Work directly with prospects and customers at the executive level.
• Develop and use partner relationships to build pipeline and shorten sales cycles.
• Forecast within 5% of the initial call and maintain accurate weekly commits and deal tracking in Clari.
• Build and present decks and pricing internally, to prospects, and at events.
• Coach and raise the level of peers as an individual contributor.
• Stay current on cybersecurity threats, competitor positioning, and the SentinelOne platform.
• Represent SentinelOne at industry events, conferences, partner offices, and field marketing activities.

Principal Account Executive – Commercial

• Drive regional revenue through a sophisticated, channel-centric sales strategy
• Leverage partnerships with VARs and MSPs
• Own the entire sales lifecycle from pipeline generation via MEDDPICC through complex procurement and close
• Position SentinelOne endpoint security solutions as the premier choice in a competitive market
• Align product offerings with mission-critical security needs of SLED customers across the South region
• Run the sales process from prospecting to closure in collaboration across the organization
• Partner with the channel team to drive net-new and recurring revenue
• Build pipeline and grow revenue for the assigned territory with channel managers
• Navigate state and local purchasing vehicles, cooperative contracts, RFP and bid processes, and Higher Education buying committees
• Act as an influential cybersecurity partner for customers and become an expert on SentinelOne products
• Stay informed about the competitive landscape and communicate solution value and differentiation
• Prepare and provide accurate weekly forecasts to management
• Meet or exceed sales quotas
• Extensive travel may be required