Senior Pre-Sale Support Engineer

SentinelOne

. Own technical issues raised during Proof of Concept (POC) engagements, driving cases from customers and Account Teams to resolution to maximize win rate .

Posted 11/3/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates deep technical knowledge across Cloud, Kubernetes, Identity, and cybersecurity, with a strong focus on driving resolution for complex technical issues. Proven ability to collaborate effectively with cross-functional teams and contribute to knowledge sharing initiatives.

Highest-signal resume keywords

Cloud ExpertiseKubernetes ConfigurationCybersecurity KnowledgeTechnical Documentation WritingInterpersonal Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue ResolutionOperating Systems KnowledgeTroubleshooting SkillsPerformance Metrics AnalysisTime-To-Resolution Management

Soft Skills

Effective Time ManagementStrong ResourcefulnessExcellent Execution SkillsInterpersonal SkillsCollaboration

Tools & Technologies

JiraKnowledge Base Systems

Industry Keywords

Proof of Concept (POC)Customer Satisfaction (CSAT)Escalation ManagementSales Engineering SupportProduct Management Collaboration

Tech Stack

Tools & technologies

CloudCyber SecurityKubernetes

About the role

Key responsibilities & impact

Own technical issues raised during Proof of Concept (POC) engagements, driving cases from customers and Account Teams to resolution to maximize win rate
Validate information needed for effective investigation and provide frequent, meaningful, high-quality ticket updates
Mitigate escalations with urgency and initiate handovers for follow-the-sun support coverage
Serve as a Subject Matter Expert across product stacks, providing best-practice guidance, troubleshooting, and support for complex Cloud, Kubernetes, Identity, and Prompt Security configurations
Act as a primary technical partner for Sales Engineers and Account Directors, providing a quick-escalation path and joining prospect calls
Collaborate with Product Management, Engineering, and third parties to drive resolution
Write internal technical documentation, consult on complex cases, and share hands-on product knowledge through the knowledge base to enable and upskill support teams

Requirements

What you’ll need

Candidates must be based on the U.S. East Coast
Deep technical knowledge across products, operating systems, and cybersecurity
Independent approach and strong resourcefulness
Effective time management and excellent execution skills
Ability to drive multiple concurrent cases to resolution under pressure
Excellent interpersonal skills and demonstrated collaboration across sales, engineering, product, and third-party stakeholders
Performance track record aligned to CSAT, time-to-resolution (TTR), percentage of escalations to manager, productivity, and Jira quality (≤5% unjustified)
Demonstrated commitment to knowledge sharing, including contributions to internal knowledge bases and enablement of other teams

Benefits

Comp & perks

Restricted Stock Units (RSUs)
Employee Stock Purchase Plan (ESPP)
Flexible time off
Paid company holidays and paid sick time
Gender-neutral parental leave
Grandparent leave
Medical, dental, and vision coverage
401(k) retirement plan with company match
Life and disability insurance
Health and dependent care FSA
Voluntary benefits (hospital, accident, critical illness)
Employee Assistance Program (EAP)
ARAG pre-paid legal
Nationwide pet insurance
Cancer Care program
Global business travel medical insurance
Home office allowance
Mobile phone reimbursement
Wellness coach
Wellness/gym reimbursement
Fertility coverage
Adoption & surrogacy reimbursement