Senior Technical Success Manager, Public Sector

SentinelOne

. Deliver a portfolio of technical resources and provide customer support and guidance across deployment, business-as-usual, and incident/outage phases.

Posted 9/25/2026full-timeRemote • United StatesSenior💰 $108,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecurityLinuxMacOSMongoDBPHPPythonUnix

About the role

Key responsibilities & impact

Deliver a portfolio of technical resources and provide customer support and guidance across deployment, business-as-usual, and incident/outage phases.
Drive customer engagement and experience across all SentinelOne solutions.
Serve as the technical account manager for assigned accounts and enhance customers' technical understanding of the solutions.
Provide regular cadence reporting on key metrics, such as feature adoption indicators.
Represent SentinelOne positively and authentically as an ethical provider of reliable, effective, and scalable security solutions.
Act as a technical resource for assigned customers and account teams.
Deliver technical account management through proactive communication, strategic advisory, technical project management, service reviews, escalation management, and training.
Lead complex implementation and onboarding projects for SentinelOne products and services.
Advocate customer needs with internal stakeholders, resolve technical and business issues, define feature requests, identify growth opportunities, and collect customer feedback.
Serve as customer point of contact during incidents and outages while organizing internal teams and coordinating communications.
Present technical working and learning sessions.
Manage and mentor team members and coordinate across the organization.
Track cybersecurity, endpoint management, and industry trends.
Provide program risk and maturity insights and identify account risks and upsell opportunities.

Requirements

What you’ll need

At least 5 years of experience in enterprise SaaS (preferably in Endpoint Protection) in related roles such as support, training, or professional services, accompanied by a Bachelor's degree.
2 or more years of hands-on experience in a cybersecurity role, and at least 3 years of field engineering experience such as Senior Support Engineer (tier 3 to 4), Technical Account Manager, or Pre-Sales Engineer.
3 to 5 years of experience directly engaging with enterprise customers.
US-based status, required to support and operate within SentinelOne's FedRAMP infrastructure.
Deep understanding of security technologies, architecture, and operations, with a track record of advising customers on industry best practices, and in-depth knowledge of threat handling, incident response, and SOC operations.
Proficiency across Windows, macOS, and Linux operating systems as well as containerized environments.
Demonstrated scripting experience with working knowledge of Python, PHP, and Unix shell scripts.
Proficiency with MongoDB or comparable experience writing database queries and basic scripts; MongoDB is preferred.
Customer-centric focus with proven expertise in effective problem resolution, exceptional organizational skills, and professional written and verbal communication skills.
Experience in the IT or Cybersecurity industry, especially Endpoint Security with host-based (endpoint agent) security solutions, is preferred.
Training and enablement delivery experience is preferred.
Strong orientation towards goals and strategic alignment, experience supporting or engaging customers with a focus on technical adoption, and embodiment of SentinelOne's core values are preferred.
US citizenship required under Federal and FedRAMP regulations.
May be subject to customer or third-party background checks up to and including secret clearance if required by the role.

Benefits

Comp & perks

Restricted Stock Units (RSUs)
Employee Stock Purchase Plan (ESPP)
Flexible time off
Paid company holidays and paid sick time
Gender-neutral parental leave
Grandparent leave
Medical, dental, and vision coverage
401(k) retirement plan with company match
Life and disability insurance
Health and dependent care FSA
Voluntary benefits (hospital, accident, critical illness)
Employee Assistance Program (EAP)
ARAG pre-paid legal
Nationwide pet insurance
Cancer Care program
Global business travel medical insurance
Home office allowance
Mobile phone reimbursement
Wellness coach
Wellness/gym reimbursement
Fertility coverage
Adoption & surrogacy reimbursement