Staff Partner-Led Services Program Manager

SentinelOne

. Support the definition and execution of the operational strategy for partner-led services delivery .

Posted 11/3/2026full-timeRemote • United StatesLead💰 $132,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational strategy and partner governance frameworks, ensuring consistent service delivery and performance management across third-party relationships. Strong ability to collaborate with cross-functional teams and drive alignment while maintaining a focus on metrics-driven outcomes.

Highest-signal resume keywords

Operations ManagementPartner Governance FrameworksService Delivery OperationsKPI DesignCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementPerformance ManagementMetrics-Driven EnvironmentsQuality Control DesignAI Adoption in Services Delivery

Soft Skills

Strong Communication SkillsInterpersonal SkillsInfluencing Without AuthorityIndependent Work

Industry Keywords

Partner-Led ServicesSLAKPICustomer SatisfactionPartner Quality Scores

About the role

Key responsibilities & impact

Support the definition and execution of the operational strategy for partner-led services delivery
Help govern and manage partner performance, including the design and administration of SLAs and KPIs that hold partners to SentinelOne's quality standards
Drive partner integration and alignment, ensuring partners deliver services consistent with SentinelOne's current best practices and keep pace with product and service innovations
Partner with Professional Services, the channel organization, and other relevant SentinelOne teams to ensure consistency across the partner lifecycle
Act as a subject matter expert on partner-led services operations, sharing knowledge and best practices with colleagues as the program scales
Report to the Manager of Professional Services Project Management
Define and execute operational strategy, governance framework, and performance management across third-party delivery partner relationships

Requirements

What you’ll need

5+ years of progressive experience in operations, program management, or services delivery, including exposure to partner-led or third-party delivery models
Demonstrated success supporting or managing partner governance frameworks that drive consistent, measurable performance at scale
Strong track record operating in metrics-driven environments, with a focus on outcomes such as customer satisfaction and partner quality scores
Experience with service delivery operations, including KPI and quality control design
Proven ability to collaborate and drive alignment across cross-functional stakeholders, including sales, product, legal, operations, and customer experience
Experience supporting AI adoption within services delivery, identifying opportunities to meaningfully impact the quality of services provided
Ability to thrive in a dynamic, fast-paced environment
Strong communication and interpersonal skills, with the ability to work independently and influence without direct authority

Benefits

Comp & perks

Restricted Stock Units (RSUs)
Employee Stock Purchase Plan (ESPP)
Flexible time off
Paid company holidays and paid sick time
Gender-neutral parental leave
Grandparent leave
Medical, dental, and vision coverage
401(k) retirement plan with company match
Life and disability insurance
Health and dependent care FSA
Voluntary benefits (hospital, accident, critical illness)
Employee Assistance Program (EAP)
ARAG pre-paid legal
Nationwide pet insurance
Cancer Care program
Global business travel medical insurance
Home office allowance
Mobile phone reimbursement
Wellness coach
Wellness/gym reimbursement
Fertility coverage
Adoption & surrogacy reimbursement