Data Analyst

Sentra

. Serve as the first point of contact for classification requests from US customers and PoVs, collaborating with Sales Engineers, Solutions Architects, TAMs, Support, and Customer Success .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in classification processes and customer engagement, leveraging SQL and regular expressions to enhance classification accuracy. Strong communication skills facilitate effective collaboration with technical teams and customers.

Highest-signal resume keywords

Customer-Facing Technical RoleWorking SQLRegular Expressions ProficiencyGit LiteracyClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLRegular ExpressionsClassification TuningData AnalysisKeyword Management

Soft Skills

Proactive MindsetStructured CommunicationProblem IdentificationOwnershipAdaptability

Tools & Technologies

AthenaGitPython

Industry Keywords

SaaSSecurityCustomer SuccessSupport EngineeringSolutions Engineering

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Serve as the first point of contact for classification requests from US customers and PoVs, collaborating with Sales Engineers, Solutions Architects, TAMs, Support, and Customer Success
Own classification for PoV engagements, validate results before customer calls, and join calls as the classification expert
Tune classification using approved procedures, including managing keywords, customer-specific regex and dictionary classes, re-analysis, customer-built classes, and allowlists
Identify false positives and false negatives before customers do and explain classification results and planned changes
Escalate complex issues to the R&D Data Analysts team with complete, actionable handoffs
Track requests and outcomes and derive insights on volume, trends, and improvement opportunities
Review PoVs to identify what is working, process or classification issues, and required changes
Maintain runbooks by reporting gaps, proposing fixes, and updating instructions as the product evolves

Requirements

What you’ll need

3+ years in a customer-facing technical role (support engineering, solutions engineering, TAM, data analyst, or similar) at a SaaS or security company
Startup experience; comfortable with ambiguity, moving fast, and taking ownership without waiting to be asked
Proactive mindset; able to identify problems and improvements before they become customer issues
Working SQL; able to write and adapt queries in Athena or a similar engine
Able to read, write, and test regular expressions and explain their false positive behavior
Git and code literacy; understanding of Git and pull requests and ability to read and follow code such as a Python script
Clear, structured communication; able to explain technical results to customers and write actionable handoffs
Must reside on the East Coast of the USA