Service Coordinator

Sentry Management Inc.

. Support an assigned division by completing department functions .

Posted 9/23/2026full-timeLongwood • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively communicate and resolve issues while supporting operational efficiency. Proficient in collaborating cross-functionally and managing relationships to enhance customer satisfaction and streamline processes.

Highest-signal resume keywords

Customer Relationship ManagementProblem-SolvingEffective CommunicationProcess ImprovementTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProject ManagementProcess DocumentationData AnalysisOffice Equipment Operation

Soft Skills

Multi-TaskingPositive AttitudeRelationship BuildingPresentation SkillsTeam Player

Tools & Technologies

CommunityProMicrosoft OutlookMicrosoft Excel

Industry Keywords

Property ManagementAccount ManagementOperational SupportService-Level AgreementsInternal Customer Service

About the role

Key responsibilities & impact

Support an assigned division by completing department functions
Provide internal customer service and maintain a high level of satisfaction
Work cross-functionally with regional and local leaders and home office support teams
Provide strategic operational support, feedback, direction, and guidance
Address internal customer service issues and ensure effective, long-term resolution
Perform department project assignments as directed by leadership
Support division retention efforts by completing tasks and coordinating resolution
Provide first-level support for division issues and coordinate required staff to resolve disputes
Troubleshoot customer needs using customer service and problem-resolution knowledge
Identify ways to improve efficiency, streamline processes, and enhance customer experience
Serve as the region’s single point of contact by triaging issues, researching, engaging relevant teams, and providing status updates under service-level agreements
Understand department functions, end-to-end process flows, and interactions with other departments within Association Accounting Services
Collaborate with regional Dedicated Service Coordinators and participate in regional calls
Keep the department manager informed during peak periods so additional resources can be engaged
Encourage use of CommunityPro, Outlook features, and Excel
Document department procedures and recommend Resource Manual updates
Identify recurring issues and propose continuous process improvement solutions
Respond to and resolve requests in a timely manner
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED equivalent
Previous work experience in customer relationship, property management or account management position preferred
Ability to communicate effectively verbally and in writing
Ability to multi-task
Ability to deliver world-class services and high-impact results
Positive, cooperative, and friendly attitude, especially under pressure
Ability to proactively identify issues and independently problem-solve
Strong presentation and communication skills
Strong relationship building skills
Team player
Ability to sit for up to eight hours per day
Ability to operate a personal computer and basic office equipment
Ability to talk regularly over the phone with customers and co-workers up to eight hours per day

Benefits

Comp & perks

Comprehensive Benefits including Medical, Dental, Vision, Short and Long Term Disability
Paid vacation
Paid sick leave
Paid holidays
401K
Equal opportunity employer