Sentry Management Inc.

Community Manager

• Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community
• Attend, prepare for, and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, maintenance, and architectural requests and approvals
• Coordinate employees such as janitorial, maintenance, administrative, and others
• Collect all invoices and code for payment, and follow up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries for the boards
• Manage the onboarding and exit of associations

Community Association Manager

• Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community
• Attend, prepare for, and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, maintenance, and architectural requests and approvals
• Coordinate employees such as janitorial, maintenance, administrative, and others
• Collect all invoices and code for payment, and follow up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries for the boards
• Manage the onboarding and exit of associations
• Supervise the associations in the assigned portfolio
• Coordinate with the Board of Directors, vendors, and the Sentry Home Office to provide exemplary customer service while maintaining and achieving company goals

• Supervise the associations in the assigned portfolio
• Coordinate with Boards of Directors, vendors, and the Sentry Home Office
• Provide exemplary customer service while maintaining and achieving company goals
• Meet the needs of each assigned Board and Community to sustain maximum client satisfaction
• Attend, prepare for, and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, maintenance, and architectural requests and approvals
• Coordinate janitorial, maintenance, administrative, and other employees
• Collect and code invoices for payment and follow up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries for boards
• Manage onboarding and exit of associations

Community Association Manager, Portfolio

• Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community
• Attend, prepare for and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals
• Coordinate employees such as janitorial, maintenance, administrative, and others
• Collect all invoices and code for payment, and follow-up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries to boards
• Manage the onboarding and exit of associations

• Supervise the associations in the assigned portfolio
• Coordinate with the Board of Directors, vendors and the Sentry Home Office
• Provide exemplary customer service while maintaining and achieving company goals
• Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community
• Attend, prepare for and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals
• Coordinate janitorial, maintenance, administrative and other employees
• Collect and code invoices for payment and follow up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries for boards
• Manage the onboarding and exit of associations

Community Association Manager – Portfolio

• Supervise assigned community associations
• Coordinate with Boards of Directors, vendors, and the Sentry Home Office
• Provide exemplary customer service while maintaining and achieving company goals
• Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community
• Attend, prepare for, and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, maintenance, and architectural requests and approvals
• Coordinate janitorial, maintenance, administrative, and other employees
• Collect and code invoices for payment and follow up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries for boards
• Manage the onboarding and exit of associations

• Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community
• Attend, prepare for, and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals
• Coordinate employees such as janitorial, maintenance, administrative, and others
• Collect all invoices and code for payment, and follow up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries for the boards
• Manage the onboarding and exit of associations

• Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community
• Attend, prepare for and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals
• Coordinate employees such as janitorial, maintenance, administrative, and others
• Collect all invoices and code for payment, and follow-up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries to boards
• Manage the onboarding and exit of associations
• Coordinate with the Board of Directors, vendors, and the Sentry Home Office to provide exemplary customer service while maintaining and achieving company goals

• Supervise the associations in the assigned portfolio
• Coordinate with Boards of Directors, vendors, and the Sentry Home Office
• Provide exemplary customer service while maintaining and achieving company goals
• Meet the needs of each assigned Board and Community to sustain maximum client satisfaction
• Attend, prepare for, and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals
• Coordinate janitorial, maintenance, administrative, and other employees
• Collect and code invoices for payment and follow up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries for boards
• Manage onboarding and exit of associations

• Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community
• Attend, prepare for, and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals
• Coordinate janitorial, maintenance, administrative, and other employees
• Collect and code invoices for payment and follow up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries for boards
• Manage onboarding and exit of associations
• Coordinate with Boards of Directors, vendors, and the Sentry Home Office
• Provide exemplary customer service while maintaining and achieving company goals

General

• Support an assigned division by completing department functions
• Provide internal customer service and maintain a high level of satisfaction
• Work cross-functionally with regional and local leaders and home office support teams
• Provide strategic operational support, feedback, direction, and guidance
• Address internal customer service issues and ensure effective, long-term resolution
• Perform department project assignments as directed by leadership
• Support division retention efforts by completing tasks and coordinating resolution
• Provide first-level support for division issues and coordinate required staff to resolve disputes
• Troubleshoot customer needs using customer service and problem-resolution knowledge
• Identify ways to improve efficiency, streamline processes, and enhance customer experience
• Serve as the region’s single point of contact by triaging issues, researching, engaging relevant teams, and providing status updates under service-level agreements
• Understand department functions, end-to-end process flows, and interactions with other departments within Association Accounting Services
• Collaborate with regional Dedicated Service Coordinators and participate in regional calls
• Keep the department manager informed during peak periods so additional resources can be engaged
• Encourage use of CommunityPro, Outlook features, and Excel
• Document department procedures and recommend Resource Manual updates
• Identify recurring issues and propose continuous process improvement solutions
• Respond to and resolve requests in a timely manner
• Perform other duties as assigned

Service Coordinator

• Sustain maximum client satisfaction by meeting the needs of each assigned Board and Community
• Attend, prepare for, and participate in annual and general meetings
• Manage vendor proposals and contracts, risk management, insurance, and maintenance and architectural requests and approvals
• Coordinate janitorial, maintenance, administrative, and other employees
• Collect and code invoices for payment and follow up on monthly assessments due
• Serve as liaison between association boards and legal counsel
• Prepare manager reports and financial summaries for boards
• Manage onboarding and exit of associations