Service Coordinator

Sentry Management Inc.

. Support an assigned division by completing department functions .

Posted 9/23/2026full-timeLongwood • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively communicate and collaborate with cross-functional teams. Proficient in identifying process improvements and providing strategic operational support to enhance customer satisfaction.

Highest-signal resume keywords

Customer Relationship ManagementProcess ImprovementEffective CommunicationProblem-SolvingTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProject ManagementData DocumentationProcess Flow UnderstandingOffice Equipment Operation

Soft Skills

MultitaskingPositive AttitudeRelationship BuildingPresentation SkillsCooperation

Tools & Technologies

CommunityProMicrosoft OutlookMicrosoft Excel

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Property ManagementAccount ManagementInternal Customer ServiceOperational SupportRetention Efforts

About the role

Key responsibilities & impact

Support an assigned division by completing department functions
Provide internal customer service and maintain high satisfaction levels
Work cross-functionally with regional and local leaders and home office support teams
Provide strategic operational support, feedback, direction, and guidance
Address internal customer service issues and ensure effective, long-term resolution
Perform department project assignments as directed by leadership
Support division retention efforts through task completion and coordinated resolution
Provide first-level support for division issues and troubleshoot customer needs
Identify efficiency improvements to streamline processes and enhance customer experience
Serve as the single point of contact for the region by triaging issues, acknowledging requests, researching, engaging appropriate teams, and providing status updates
Understand department functions, process flows, and interactions with other departments within Association Accounting Services
Collaborate with regional Dedicated Service Coordinators and participate in regional calls
Keep the department manager informed during peak times so additional resources can be engaged
Encourage technology use, including CommunityPro, Outlook features, and Excel
Document department procedures and recommend updates to the Resource Manual
Identify trends or recurring issues and propose continuous process improvements
Respond to and resolve requests in a timely manner
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or GED equivalent
Previous work experience in customer relationship, property management, or account management is preferred
Ability to communicate effectively verbally and in writing
Ability to multitask
Ability to deliver world-class services and high-impact results
Positive, cooperative, and friendly attitude, especially under pressure
Ability to proactively identify issues and independently problem-solve
Strong presentation and communication skills
Strong relationship-building skills
Team player
Ability to sit for up to eight hours per day
Ability to operate a personal computer and basic office equipment
Ability to talk regularly over the phone with customers and co-workers for up to eight hours per day

Benefits

Comp & perks

Comprehensive medical benefits
Dental insurance
Vision insurance
Short-term disability
Long-term disability
Paid vacation
Paid sick leave
Paid holidays
401(k)