Customer Success Manager

Sentrycs | Integrated Counter-Drone Solutions

. Own the full post-sales customer lifecycle in Israel .

Posted 10/7/2026full-timeTel Aviv • IsraelMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the post-sales customer lifecycle within the defense domain, focusing on customer deployment, training, and operational support. Proficient in building relationships with stakeholders and addressing technical issues while ensuring system performance and user adoption.

Highest-signal resume keywords

Customer Success ManagementDefense Domain ExpertiseTechnical Support ExperienceOperational Systems KnowledgeNative-Level Hebrew

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DeploymentTrainingTroubleshootingSystem MonitoringOperational ReadinessTechnical AptitudeField Feedback CollectionAccount Strategy DevelopmentProduct Roadmap ShapingComplex Technical Systems

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-SolvingJudgmentIndependence

Tools & Technologies

Sentrycs SystemsRF SystemsRadar SystemsSIGINTC4I

Certifications & Qualifications

Security Clearance

Industry Keywords

Air DefenseC-UASIntelligenceTechnologyCustomer Lifecycle Management

About the role

Key responsibilities & impact

Own the full post-sales customer lifecycle in Israel
Build relationships with operational, technical and senior stakeholders and decision-makers
Ensure successful deployment, onboarding and operational readiness at customer sites
Drive adoption and use of Sentrycs systems in real operational scenarios
Identify opportunities to expand existing deployments and introduce more systems
Make regular visits to customer bases and sites across Israel
Deliver training, guidance and ongoing operational support to users and teams
Represent Sentrycs to local customers in customer-related matters
Act as the first point of contact for technical issues and incidents in the field
Troubleshoot on-site and coordinate with internal support, engineering and product teams until issues are resolved
Monitor system performance and address operational risks proactively
Collect field feedback and translate operational needs into product and feature input
Work with Product & R&D to shape the roadmap
Work with Sales on account strategy and expansion opportunities
Report directly to the Customer Success Group Lead

Requirements

What you’ll need

Proven experience in the defense domain, ideally across several roles in a relevant field (air defense, C-UAS, intelligence, technology or similar)
Deep familiarity with the company's domain and with how defense customers operate
Background in complex technical or operational systems (RF, radar, SIGINT, C4I or similar) – strong advantage
Previous experience in Customer Success, deployment, training or technical support – advantage
Ability to work independently in the field with high ownership and sound judgment
Strong interpersonal and communication skills, including with senior stakeholders and decision-makers
Technical aptitude and a hands-on approach to solving problems
Comfort working in a fast-growing environment
Native-level Hebrew (mandatory)
Good English – advantage
Security clearance, or eligibility to obtain one
Willingness and ability to travel frequently to customer sites nationwide

Benefits

Comp & perks

Remote/hybrid work arrangement as stated in the posting
Full-time employment