Principal Revenue Operations Systems Lead

SEON

. Redesign and optimize global Deal Desk coverage, especially during US and North American business hours .

Posted 10/1/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in revenue systems and operations, with a strong focus on implementing AI-enabled workflows and optimizing Deal Desk processes. Proficient in managing cross-functional stakeholder relationships and ensuring data integrity and compliance across systems.

Highest-signal resume keywords

Revenue Systems AdministrationAI Agent DevelopmentProject ManagementHubSpot ConfigurationQuote-to-Cash Lifecycle Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL ProficiencyData ModelingWorkflow AutomationRequirements GatheringProcess Design

Soft Skills

Attention to DetailStakeholder Relationship BuildingInfluencing Without Authority

Tools & Technologies

HubSpotDealHubWorkatoZapierN8n

Industry Keywords

GTM OperationsB2B SaaSDeal Desk OperationsComplianceSOX

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Redesign and optimize global Deal Desk coverage, especially during US and North American business hours
Assess Deal Desk request volume, response times, escalation paths, handoffs, ownership, SLAs, and backup coverage
Build structured intake and triage for deal structuring, pricing approvals, non-standard terms, and quote-to-close escalations
Design and deploy automation and AI agents for routine pricing approvals, contract routing, and repetitive Deal Desk work
Define approval matrices and streamline quote-to-cash handoffs with Sales, Finance, Legal, and Customer Success
Optimize DealHub and HubSpot configuration, approval workflows, routing rules, and Deal Desk reporting
Audit sales workflows and automate or delegate repeatable administrative work through systems and AI
Document coverage models in playbooks and SOPs and establish cross-training
Track Deal Desk performance metrics and use them for continuous improvement
Own intake, requirements gathering, scoping, and prioritization for GTM systems requests
Maintain an inventory of revenue systems projects, including status, owners, dependencies, and business impact
Run projects end to end, including requirements, specifications, timelines, testing, rollout, and change management
Provide stakeholders and leadership visibility into project status, capacity, priorities, and tradeoffs
Build, test, and deploy AI agents and AI-enabled workflows across GTM functions
Evaluate LLM platforms, agent frameworks, and integration standards
Maintain an AI build catalog and establish documentation, testing, monitoring, and governance standards
Manage the GTM SaaS stack, including inventory, ownership, renewals, license utilization, and integration mapping
Lead or support GTM tool implementations and integrations
Identify tool overlap, underuse, and consolidation opportunities
Partner with IT, Security, and Finance on vendor evaluations, security reviews, and procurement
Maintain system role matrices and provisioning/deprovisioning processes
Run periodic access reviews for security, compliance, and audit requirements
Administer HubSpot and DealHub configuration, workflows, properties, automation, and user management
Maintain data integrity through data models, validation rules, and data hygiene
Handle enhancements, troubleshoot issues, support revenue users, and maintain system documentation and change logs

Requirements

What you’ll need

10+ years of relevant experience in revenue systems, revenue operations, business systems, or GTM operations, ideally in B2B SaaS
Proven track record of leading complex implementations and integrations across CRM, CPQ, and adjacent GTM systems
Deep hands-on experience administering revenue systems; HubSpot and DealHub experience strongly preferred
Practical, current experience building AI agents and AI-enabled workflows for business processes
Excellent requirements gathering skills and ability to turn business needs into clear technical specifications
Strong project management skills across concurrent projects, priorities, and stakeholders
Solid relational data management skills, including data modeling and object relationships; SQL proficiency a plus
Strong understanding of the quote-to-cash lifecycle and Deal Desk operations, including pricing, approvals, contracting, and provisioning
Ability to build stakeholder relationships across Sales, Marketing, Finance, Legal, Customer Success, and IT and influence without direct authority
Excellent documentation and process design skills
High attention to detail and commitment to data integrity, security, and operational rigor
Experience with workflow orchestration and integration platforms such as Workato, Zapier, or n8n is an advantage
Experience designing Deal Desk coverage models for distributed or multi-region sales teams is an advantage
Experience building governance frameworks for AI tools and automations is an advantage
Experience managing SaaS vendor relationships, renewals, and license optimization is an advantage
Experience supporting security, SOX, or SOC 2 access controls and audits is an advantage

Benefits

Comp & perks

Remote setup with flexibility to work anywhere in the United States
Occasional travel to SEON’s other offices
Equal opportunity employment
Reasonable adjustments to the recruitment process upon request