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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management with a focus on retention and growth, leveraging strong communication skills to build relationships with decision-makers. Proficient in analyzing client performance metrics to identify opportunities for cross-selling and upselling within a diverse product suite.
Highest-signal resume keywords
Account ManagementRetention And Expansion TargetsFraud Prevention ExperienceCommercial Discussions And NegotiationsCRM And Forecasting Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account GrowthCross-Sell OpportunitiesUpsell OpportunitiesClient Performance MetricsData InterpretationBusiness ReviewsContract ManagementSales StrategyForecastingInitiative Taking
Soft Skills
CommunicationRelationship BuildingCollaborationProblem SolvingCredibility Management
Tools & Technologies
CRM ToolsForecasting Tools
Industry Keywords
Digital FraudClient AccountsCommercial RelationshipsCustomer SuccessStart-Up Sales
About the role
Key responsibilities & impact- Own a portfolio of client accounts against retention and growth targets
- Build account plans outlining how retention and growth targets will be met
- Own commercial relationships throughout the contract cycle
- Create and close expansion opportunities and carry momentum through renewal
- Drive commercial discussions and promote the value of SEON’s platform
- Identify cross-sell and upsell opportunities across the product suite
- Build customer relationships, including with senior budget and expansion decision-makers
- Monitor client performance metrics and identify fraud-prevention and account-growth opportunities
- Lead regular business reviews demonstrating delivered value and setting the agenda for the next relationship phase
- Coordinate internal resources and materials to deepen customers’ use of the product
- Respond to customer concerns and coordinate internal resolution
- Collaborate with customer success, sales, product, and engineering teams on implementation and delivery
- Maintain accurate forecasts and CRM account records
- Stay updated on the digital fraud landscape
- Convey SEON’s services to non-technical and non-fraud audiences and translate complex value propositions into business benefits
Requirements
What you’ll need- At least 3 years of experience as an Account Manager or similar position
- Prior start-up sales experience preferred
- Track record of meeting or exceeding retention and expansion targets across a portfolio of accounts
- Experience managing and expanding accounts across multiple products or solutions
- Proven ability to identify cross-sell and upsell opportunities beyond a single-product offering
- Experience driving commercial discussions and negotiating expansions and renewals
- Experience in fraud prevention highly desirable
- Exceptional ability to communicate and foster positive business relationships
- Ability to manage expectations with credibility when things go wrong
- Track record of taking initiative and confidently directing customer interactions
- Comfort working with data and interpreting client performance metrics
- Ability to build a commercial argument from client performance metrics
- Disciplined use of CRM and forecasting tools
- Collaborative mindset with experience working cross-functionally
Benefits
Comp & perks- Equal opportunity employer
- Reasonable adjustments to the recruitment process
- Opportunity to work remotely