Key Account Manager

SERB Pharmaceuticals

. Promote SERB products and increase use of Aurlumyn® (iloprost) for labelled indications within the assigned territory .

Posted 10/15/2026full-timeUnited StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Promote SERB products and increase use of Aurlumyn® (iloprost) for labelled indications within the assigned territory
Sell and differentiate the value of SERB products to customer groups and individual decision-makers
Meet or exceed territory sales plans and manage budgets by developing and implementing territory strategies aligned with the commercial brand strategy
Establish and maintain professional relationships with opinion leaders, hospitals, surgeons, pharmacists, and critical medical staff
Develop targeted account-specific business plans based on local market forces
Identify hospital decision-makers and key contacts and build buy-in and support
Develop and implement strategies to place products on hospital formularies, in EMR systems, protocols, and standing orders to ensure pull-through
Deliver compliant, current, accurate, on-message sales presentations tailored to customer needs
Develop and implement special territory programs, including peer-to-peer programs, as needed
Provide clear instructions on the safe and efficacious use of products, including in-services for surgeons, physicians, and clinical staff
Execute SERB strategies and tactics within the assigned geographic area
Maintain current CRM records
Travel to hospitals, conferences, corporate meetings, and onsite company meetings by car or plane
Work 80% in the field and outside traditional business hours, including evenings and weekends as required
Comply with SERB's code of conduct, policy guidelines, hospital credentialing requirements, and company values
Perform other reasonable duties compatible with experience and competencies

Requirements

What you’ll need

Associates or Bachelor's degree in relevant field or equivalent experience required
Minimum three (3) or more years of pharmaceutical hospital IV product sales or account management experience
2–3 years of experience in the geography
Minimum three (3) years of experience building and maintaining professional relationships with pharmacists, emergency medicine professionals, and surgeons across multiple specialties
Strong business skills to understand and analyze business and market drivers and develop, execute, and adjust business plans
Strategic customer/account engagement planning skills
Experience working alongside physicians and staff in the critical care environment
Experience developing relationships with hospital pharmacies and getting products on P&T/formulary committees
Experience building coalitions across different groups to get products on formulary
Understanding of EMR and CPOE systems
Experience getting products into protocols/standing orders and driving pull-through
Ability to obtain customer-needs information from stakeholders and develop successful business plans
In-depth knowledge of creating compelling, logical product-value rationales and compliantly positioning products versus competition
Outstanding interpersonal consultative skills
Excellent presentation/platform skills
Ability to manage and prioritize workload, multitask, and manage diverse responsibilities
Ability to address problems creatively and systematically
Willingness and ability to work within and outside traditional business hours
Willingness to travel by car or plane as needed
Valid motor vehicle operator's license in good standing
Must satisfy applicable credentialing requirements, including vaccinations and background checks where applicable
Availability to work evenings and weekends as required
Compliance with hospital credentialing requirements

Benefits

Comp & perks

Vacation, Personal and Sick time
15 Paid Company Holidays
Medical, Dental, Vision and other Voluntary benefits
Paid Parental Leave
Tuition Assistance
Discretionary Bonus Plan
Competitive 401(k), $1 for $1 up to 6% of pay; safe harbour match vested immediately
Discretionary 401(k) match of up to 4% of pay, vesting 20% a year for 5 years
Competitive compensation and benefit packages
Supportive culture of working together